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EH
Eden Healthcare Center
Patient Care Coach
Career Insights for Registrar / Patient Service Representative
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Based on California data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$56,840 / year median in California
+13% projected growth
Job Description
Overview Join our dedicated team as a Patient Care Coach, where you will play a vital role in supporting individuals with diverse behavioral health needs, including neurodevelopmental and developmental disabilities. This rewarding position involves providing compassionate, client-centered care that promotes positive behavioral and mental health outcomes. As a Patient Care Coach, you will work closely with clients, families, and interdisciplinary teams to deliver tailored interventions and ensure a safe, supportive environment. Your energy, empathy, and expertise will help empower individuals to achieve their full potential while maintaining the highest standards of patient confidentiality and medical documentation. Duties Assist in developing and implementing individualized care plans based on behavioral assessments and client needs Support clients with daily activities, including skill-building exercises, behavior management strategies, and social interactions Conduct intake assessments and ongoing data collection to monitor progress and inform treatment adjustments Administer medication following prescribed protocols while maintaining accurate medical records in electronic health records (EHR) systems Utilize de-escalation techniques and crisis intervention methods to manage challenging behaviors safely and effectively Support clients with autism spectrum disorders, mental health conditions such as PTSD, substance use disorders, and other neurodevelopmental challenges Document all patient interactions thoroughly in compliance with HIPAA regulations and medical terminology standards Skills Experience working with children, youth, or individuals with disabilities or neurodevelopmental disorders such as autism spectrum disorder Knowledge of behavior intervention strategies including applied behavior analysis (ABA) and behavior management techniques Proficiency in electronic health records (EHR) management systems and medical documentation practices Strong understanding of mental health issues including PTSD care, addiction counseling, crisis management, and crisis intervention Ability to perform vital signs measurement, first aid, CPR certification, and maintain patient confidentiality at all times Excellent client communication skills with an emphasis on compassionate support and active listening Familiarity with medical terminology, medication administration procedures, and working within HIPAA guidelines Join us in making a meaningful difference! This paid position offers an engaging environment where your skills directly impact the lives of individuals seeking support for their mental health and behavioral challenges. We value energetic professionals committed to fostering growth, safety, and well-being for every client we serve.