Job Description An employer is looking for a Patient Access Representative within a call center environment in the Los Angeles, CA area. This position is part of Prime PACC Program. This person will be responsible for handling about 50+ calls per day for multiple GI offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is fully on-site until fully trained and passing multiple assessments (typically around 2-3 months of working

• depending on performance) where it will then go remote.

Shifts are Monday-Friday either from 8am-4:30pm or 8:30am-pm. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• HS Diploma
• 2+ years healthcare call center experience OR front desk experience at doctor's office with multiple physicians
• Proficient in EHR/EMR software
• 2+ years experience scheduling patient appointments for multiple physicians
• 40+ WPM typing speed
• Proficient in Epic software
• Experience verifying insurances
• Basic experience with Excel and standard workbooks
• Experience with Genesis phone system