Patient Services Representative (Tarzana, CA, 91356) | 05/04/26 Job Description Below mentioned is the job description for your reference: Job title:

Patient Services Representative Location:

5411 Etiwanda Ave Ste 200, Tarzana, CA 91356

Duration:

13 weeks Job Overview We are seeking a detail-oriented and patient-focused Patient Services Representative with experience in a Urology or Women's Health setting. This role serves as the primary point of contact for patients, ensuring a seamless and positive experience from check-in to follow-up. Required Qualifications High School Diploma or GED required

Minimum 2 years of recent experience in a Urology or Women's Health environment (required)

Experience with medical insurance, referral processes, and benefit plans

Proficiency in CS-Link/Epic (EMR systems)

Strong communication and interpersonal skills

Ability to multitask and work in a fast-paced healthcare environment Key Responsibilities Serve as the primary point of contact for patients (in-person and via phone)

Greet patients warmly and address concerns, escalating issues when necessary

Perform patient check-in and check-out, including collecting co-payments and issuing receipts

Verify and update patient demographics and insurance information in CS-Link/Epic

Schedule appointments and manage patient registration processes

Process and track referrals and insurance authorizations across multiple insurance providers

Manage patient and provider correspondence in a timely and professional manner

Clearly explain policies, procedures, and services to patients

Maintain a clean and sanitized workspace in accordance with departmental guidelines