GENERAL PURPOSE

The Medical Records Clerk is responsible for maintaining Electronic Health Records (EHR), ensuring that all pertinent information is properly scanned into each record.

MAIN RESPONSIBILITIES AND DUTIES

Maintain the EHR Maintains confidentiality of patient health information Scans all correspondence, lab, and x-ray reports into correct patient EHR, under correct tab, assuring that necessary signatures appear on documents Maintains daily EHR worklist Manage incoming and outgoing information Opens incoming mail and processes outgoing mail Collects and delivers records and correspondence Ensures proper documentation is copied for release of records and subpoenas Answers calls regarding patient medical records Assists Receptionists as needed May cover front desk in the absence of the Receptionist Maintains patient portal requests and sends clinical messages as required Processes documents according to procedures Responsible for training new staff in Medical Records Works with the Site Administrator to set clinic work priorities Other duties as assigned by supervisor

QUALITIES & CHARACTERISTICS

Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Health's staff, Board of Directors and vendors Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions Strive to learn more and is receptive to new challenges and opportunities Displays enthusiasm toward the work and the mission of Ampla Health

PROFESSIONAL KNOWLEDGE, SKILLS & ABILITIES

Must have a High School Diploma or GED Must be able to type and file accurately Experience with medical/clerical office procedures preferred Must be able to use a calculator Bilingual (English/Spanish) (English/Punjabi) (English/Hmong) preferred but not required Demonstrate clear knowledge of Ampla Health's clinic structure, standards, procedures and protocols

COMMUNICATION SKILLS

Must have neat and legible handwriting Must be able to interact with patients courteously and calmly Ability to communicate well with the public

PHYSICAL REQUIREMENTS

Works well with patients in a generally comfortable environment office. Employees must possess the following physical requirements: Must be able to lift up to 40 pounds and push up to 100 pounds (on wheels) Must be able to hear and communicate with clients and staff on the telephone and those who are served in person, and speak clearly in order to communicate information to clients and staff Must have vision which is adequate to read memos, computer screen, registration forms and other clinic documents Must have high manual dexterity Able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn

PROFESSIONAL KNOWLEDGE, SKILLS & ABILITIES

COMMUNICATION SKILLS

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