Financial Counselor

• Patient Access
• Full-Time (10:30am
• 7:00pm)
• Marina Hospital Cedars-Sinai
• 4.1 Marina del Rey, CA Job Details Full-time $24.00
• $34.

35 an hour 1 day ago Qualifications Customer communication High school diploma or GED Full Job Description Job

ID 18324

Location Marina del Rey, California, United States Job Category Patient Financial Services Date posted 07/07/2026 Job Description Make a difference every single day! Cedars-Sinai Marina del Rey Hospital and its staff are dedicated to exceeding the expectations of our patients, their families, and the community with a customer-first perspective. We seek excellence, courtesy, teamwork, respect, communication and passion in our future colleagues. If you are looking for exciting career opportunities with growth potential, we invite you to apply! About the Role The Financial Counselor is an advanced level position and is expected to have a high level of proficiency in all department duties and be proficient to fill in on an interim basis in any department within admissions with minimal refresher training. Facilitates patient access to Cedars Sinai Medical Center and secures all demographic and financial patient registration information.

This will include the following:

Registration, Pre-Registration, insurance verification, Third Party Liability (TPL) screening, Medi-Cal/Medicare eligibility verification, Workers Compensation eligibility, and securing cash deposits (co-pays, deductibles, cash packages). Able to explain information and answer questions.

Primary Duties and Responsibilities:

Performs all admissions activities for pre-admit and face-to-face registration of patients presenting to the main admissions and/or outpatient areas for treatment. Acquires financial clearance and determines patient's correct financial classification. Performs insurance verification electronically, telephonically, Direct Data Entry (DDE) or product website use on Medicare, Medicaid, HMO, PPO or commercial products. Performs accurate system search to secure a medical record number or assign a new one without duplication. Performs accurate selection of physician. Recognizes privileging issues (physician suspensions). Knows how to handle and resolve physician privilege and suspension issues. Demonstrates strong patient interviewing skills. Interacts with patients and performs job duties with sensitivity and attention to the patient population(s) being served. Proficient to independently handle routine/frequent inquiries from patients, patient representatives and insurance companies. Escalates issues appropriately. Demonstrates collection skills. Able to determine and explain patient financial obligation (deductibles). Meets or exceeds cash collection goals. Interacts with physicians and specialty departments to assure accurate intake of information required for registration and account adjustments. Demonstrates proficiency regarding navigation and entering patient and financial information in the hospital management system and associated systems. Demonstrates skill level allowing consideration for super user status. Demonstrates the ability to compile reports upon request through all available resources. Clears work lists daily and assists others when necessary. Is competent in ALL areas of their registration area and demonstrates the ability to assist anywhere in their respective department.

Productivity requirement:

Completes no less than 30 registrations per shift on average. (may vary by admissions area) Productivity requirement: Handles no less than 10 inquiries per day from patients, physicians, family members and internal staff. Knows and adheres to state, federal and regulatory requirements, and CSMDRH policy specific to the admissions department.

Department-Specific Responsibilities:

Provides correct questionnaires for related exams. Provides correct cash package for visits and exams. Screens and prioritizes requests, manage Work Queues (WQs) and workload in an efficient manner, route inquiries to other levels as appropriate and follow up with patient and/or clinic with status of authorization. Adept at accurately reviewing physicians' orders, progress notes and general clinical data required to initiate prior authorization requests with insurance provider. Informs patient of expected out of pocket cost regarding patient responsibility, following established scripting. This includes reviewing payment options when authorization is denied. Performs all schedule related activities to include: scheduling, rescheduling and cancellation of appointments. Screens and prioritizes scheduling calls and appointments. Triage calls to other areas within the organization as appropriate. Notifies patient of any necessary documentation to include: valid insurance card, photo ID and form of payment. Notifies patient of any required preps prior to scheduled visit.

Qualifications Qualifications:

High School diploma/GED is required. Bachelor's degree in Hospital Administration or related field is preferred. 3 years of healthcare revenue cycle experience is preferred. Req

ID 18324

Working Title Financial Counselor

• Patient Access
• Full-Time (10:30am
• 7:00pm)
• Marina Hospital Department Patient Access Business Entity Cedars-Sinai Marina Hospital Job Category Patient Financial Services Job Specialty Patient Billing Overtime Status

NONEXEMPT

Primary Shift Day Shift Duration 8 hour Base Pay $24.00

• $34.35 Diversity and Inclusion at Cedars-Sinai We are caretakers and innovators committed to the pursuit of equitable healthcare. But health equity is not possible without representation. Our commitment to diversity goes beyond demographics or checking boxes. Our people must reflect the diverse identities, experiences and geographies of the communities and patients we serve
• because that's what our patients, colleagues and communities deserve Quality Care and Research—For All, By All.

Our compensation philosophy We offer a competitive compensation package for our employees. The base pay range shown generally applies to the greater Los Angeles area and may vary based on work location. Our range takes into account the wide range of factors that are considered in making compensation decisions, including knowledge/skills: relevant experience and training, education/certifications/licensure; and other business and organizational factors. The base pay range does not include any incentive payments that may be applicable to a role. Pay Transparency Non-Discrimination Provision (PDF) . Cedars-Sinai is an Equal Employment Opportunity employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring. At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu). For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through April each year) as a condition of employment, and annually thereafter as a condition of continued employment, subject to medical exemption or religious accommodation. For the same reason, you may also be required to receive other vaccines as a condition of employment. Cedars-Sinai reserves the right to make modifications to its required list of vaccines as required by law and/or policy.