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Pacer Staffing
Patient Services Representative
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Job Description
Patient Services Representative (Santa Monica, CA, 90404) | 06/24/26 Job Description Below mentioned is the job description for your reference: Job title:
Patient Services Representative Location:
Santa Monica CA (90404)
Duration:
3
Months Shift:
Day Shift (8:00 AM - 5:00 PM)
Job Type:
Travel/Contract Summary:
Responsible for serving as the primary point of contact for patients by greeting and assisting them in person and over the phone. Performs patient check-in and check-out, verifies insurance and demographic information, schedules appointments, processes referrals and authorizations, collects co-payments, handles patient and provider correspondence, and explains clinic policies and procedures. Maintains accurate patient records in the electronic medical record system and supports smooth daily operations of the outpatient clinic while ensuring excellent customer service and patient satisfaction.
Job Duties:
Primary point of contact for patient relations in person and by phone
Greet patients and assist in resolving patient concerns and escalating as appropriate
Check patients in/out and collect co-payments, give receipts, and reconcile payments
Verify patient demographics and insurance information in CS-Link/Epic
Schedule appointments and complete patient registration
Process and track referrals and authorizations for various insurance types
Handle patient/provider correspondence
Explains polices, procedures, or services to patients Sanitize workspace using provided supplies and following department guidelines
Required Qualifications:
HSD/GED
Flu vaccination (no exceptions/no declinations) Experience with medical insurance, referral processes, and benefit plans
2 years of recent experience working in an outpatient clinic or medical office setting
Ability to read, understand, and respond to detailed oral and written instructions
Preferred Qualifications:
3+ years' recent experience working as a Patient Service Representative in an Ortho setting
Experience with CS-Link/Epic Understanding of medical terminology