A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Clinical Director Position Summary The Intake Coordinator serves as the first clinical point of contact for new clients entering Ava Health. This role is responsible for creating a welcoming, organized, and clinically sound admission experience by completing intake assessments, orienting clients to programming, and collaborating with the multidisciplinary team to ensure a smooth transition into treatment. This position is ideal for a person who is organized, personable, and able to build rapport quickly while balancing clinical documentation and coordination. Essential Responsibilities Complete comprehensive biopsychosocial (BPS) intake assessments. Conduct clinical interviews and gather information necessary to support treatment planning and level of care recommendations. Facilitate new client orientation and introduce clients to Ava Health's expectations, programming, and treatment philosophy. Ensure all required admission documentation is completed accurately and in a timely manner. Collaborate with therapists, nursing, case management, psychiatric providers, admissions, and residential staff to coordinate client admissions. Communicate pertinent clinical information to the treatment team to support continuity of care. Assist with initial treatment planning and clinical handoffs. Support therapists with clinical needs, group coverage, or other program responsibilities as census and workflow require. Maintain timely, accurate, and professional documentation in the electronic medical record. Contribute to a welcoming, professional, and client-centered treatment environment. Qualifications Degree in Counseling, Social Work, Marriage and Family Therapy, Psychology, or a related behavioral health field. Licensed or license-eligible in Colorado (LPCC, LPC, SWC, LSW, MFTC, LMFT, or equivalent preferred). License preferred but not required. Experience completing behavioral health assessments preferred. Strong interviewing, documentation, and interpersonal communication skills. Ability to work collaboratively within a multidisciplinary treatment team. Comfortable managing multiple priorities while maintaining attention to detail Preferred Characteristics The ideal candidate is: Warm, welcoming, and able to establish rapport quickly. Organized and detail-oriented. Calm under pressure and adaptable to changing priorities. Comfortable working independently while collaborating closely with the clinical team. Passionate about providing an exceptional client experience from the very first day of treatment. Physical Requirements Ability to sit, stand, and move throughout the facility during the workday. Ability to use standard office and electronic medical record systems. Ability to occasionally assist with client orientation throughout the facility. Why Ava Health? At Ava Health, we believe healing begins with belonging. Every interaction matters, especially a client's first. The Intake Coordinator plays a critical role in creating an experience that is welcoming, organized, and grounded in compassion, helping clients feel supported from the moment they walk through our doors.
