Specialist: Patient Access (Full-time)

Patient Access /

Registration Specialist Department:

Patient Access Status:

Full-Time | 1.0 FTE (40 hours/week)

FLSA Status:

Non-Exempt Reports To:

Manager -

Patient Access Location:

Pagosa Springs Medical Center - Pagosa Springs, Colorado Position Highlight Be the first impression of our organization while helping patients access care through exceptional customer service, accurate registration, insurance verification, and financial counseling support. Position Summary Pagosa Springs Medical Center (PSMC) is seeking a friendly, detail-oriented, and customer-focused Patient Access / Registration Specialist to join our Patient Access team. This position serves as a critical link between patients and healthcare services by greeting patients, answering phones, registering encounters, verifying insurance eligibility, collecting payments, and maintaining accurate patient information within the electronic health record. The Patient Access / Registration Specialist helps ensure a positive patient experience while supporting efficient clinic and hospital operations. When assigned to the Emergency Department, this position works closely with the ED team to expedite patient care and improve patient outcomes. Employees assigned to the Emergency Department receive an additional $1.00 per hour premium pay. Schedule Highlights Full-time position (40 hours/week) Schedule may vary based on department assignment May support hospital registration, clinic registration, and/or Emergency Department registration functions Key Responsibilities Patient Registration & Customer Service Greet patients and visitors in a professional, courteous, and timely manner Answer incoming phone calls and assist patients with questions and scheduling needs Accurately register patients within the electronic health record Collect, update, and verify patient demographics and insurance information Ensure all required registration and consent documentation is completed Maintain a welcoming and professional environment for patients and visitors Insurance Verification & Financial Responsibilities Verify insurance eligibility and coverage Collect and accurately document insurance information Collect and post patient co-payments and payments Inform patients of financial assistance options and payment responsibilities Assist with payment-related questions within scope of knowledge Electronic Health Record Management Scan and maintain patient identification and insurance documentation Ensure patient records are complete and accurate Help prevent duplicate medical records through proper patient identification procedures Support staff with registration-related EHR functions Utilize Cerner and other electronic systems effectively Patient Education & Support Educate patients regarding registration requirements and hospital processes Assist patients with records requests and release forms Provide information regarding clinic and hospital services Direct questions to appropriate departments when necessary Administrative Support Monitor incoming faxes and route appropriately Complete opening and closing duties Print schedules and support department workflow needs Cross-train to perform Patient Experience Representative duties Participate in staff meetings, training, and ongoing professional development Education High school diploma or equivalent required Experience Minimum two (2) years of customer service experience strongly preferred Prior healthcare experience preferred but not required Electronic health record experience, especially Cerner, preferred but not required Certifications Current AHA BLS (Heartsaver) certification required Skills Strong customer service and communication skills Excellent attention to detail and accuracy Proficient typing and computer skills Working knowledge of: Microsoft Office Microsoft Teams Electronic health records Ability to multitask in a fast-paced environment Ability to maintain confidentiality and HIPAA compliance Strong organizational and problem-solving abilities What We Are Looking For The ideal candidate will: Enjoy working directly with patients and the public Demonstrate compassion, professionalism, and patience Thrive in a fast-paced healthcare environment Have strong attention to detail and accuracy Be able to balance multiple priorities and frequent interruptions Embrace teamwork and collaboration Support PSMC's WISER values:

Wholeness, Integrity, Stewardship, Excellence, and Respect Compensation & Benefits Base Compensation Range:

$18.00 - $22.38 hourly, based on years of relevant experience. "Relevant experience" means relevant to the employee's responsibilities set forth in the job description as determined by the HR Manager, CAO, applicable department manager/director and applicable senior leader.

Premium Pay:

Cross-Training Differential:

Patient Access Registration staff who are trained and regularly scheduled for shifts and work in the ED receive a Cross-Training Differential of an additional $1.00 per hour.

Benefits:

Benefits include generous paid time off, separate sick leave, health, dental, vision, life and AD&D insurance, long-term disability and option for short-term disability, and retirement plan with employer contribution.

Job Type:

Full-time Anticipated End Date for

Posting:

July 31, 2026. The deadline may close sooner due to an unanticipated business necessity, such as an incumbent vacating the role earlier than anticipated. You are encouraged to apply well in advance of the deadline. Pagosa Springs Medical Center is an Equal Opportunity Employer. All qualified applicants will be considered for employment, and we will not discriminate against any person on the basis of race, color, national origin, disability, age, sex, religion, creed, ancestry, sexual orientation, marital status, or any other characteristic protected by law. Offers of employment are contingent upon successful completion of a pre-employment health and drug screen and background check. About Pagosa Springs Medical Center Pagosa Springs Medical Center is a Critical Access Hospital serving Pagosa Springs and Archuleta County in southwest Colorado. Our Patient Access team plays a vital role in ensuring patients receive a positive, efficient, and welcoming experience from their first interaction with our organization. Located in beautiful Pagosa Springs, Colorado, our community offers exceptional outdoor recreation, hiking, fishing, skiing, mountain biking, and the world's deepest geothermal hot springs. Our culture is guided by our WISER values: Wholeness, Integrity, Stewardship, Excellence, and Respect. Why Join PSMC? Make a meaningful impact on patient experiences every day Join a supportive and collaborative team Gain experience in both patient access and healthcare operations Opportunities for growth and cross-training Stable healthcare employment with excellent benefits Apply Today Join a team dedicated to delivering exceptional service, accurate registration, and compassionate support to every patient we serve.