Patient & Insurance Coordinator Position Summary The Patient & Insurance Coordinator plays a key role in creating the calm, welcoming, and well-organized experience that defines our practice while also helping ensure our insurance processes run smoothly behind the scenes. This position combines exceptional patient service with insurance coordination, helping patients navigate appointments, benefits, and financial questions while partnering with our insurance support team to resolve claim issues efficiently. From the moment a patient contacts our office through the completion of treatment, this role helps create an outstanding patient experience built on clear communication, organization, and compassion. Behind the scenes, the Patient & Insurance Coordinator works closely with our third-party insurance partner (eAssist) to ensure insurance payments are processed accurately, claims are resolved promptly, and appeals or corrections are submitted when needed. Success in this role requires excellent communication skills, strong attention to detail, the ability to manage multiple priorities, and a genuine desire to help both patients and teammates. Key Responsibilities Patient Experience Greet and check patients in and out of the office in a friendly and professional manner Collect and update patient information and required documentation Answer patient questions in person, by phone, and via email with care, clarity, and professionalism Help patients understand treatment recommendations, scheduling needs, and financial responsibilities Consistently look for opportunities to improve the patient experience and office culture Scheduling & Coordination Schedule hygiene and restorative appointments efficiently while maintaining provider productivity Manage appointment confirmations and patient communications Facilitate specialist referrals and coordinate with outside offices as needed Insurance & Financial Coordination Verify patient insurance coverage and benefits prior to appointments Assist patients in understanding their benefits and estimated out-of-pocket costs Collect payments and maintain accurate financial records in the practice management system Transmit insurance payments and supporting documentation to eAssist for posting and coordinate with eAssist to revolve any claims issues. Submit claim corrections, additional documentation, and insurance appeals as needed. Help identify opportunities to improve insurance workflows and claim turnaround times. Administrative Support Maintain accurate patient records and documentation Support general front office operations and workflow Assist team members as needed to maintain a collaborative and efficient work environment Core Competencies & Expectations The ideal candidate will demonstrate: A consistently positive and professional attitude Compassionate, genuine customer service Excellent written and verbal communication skills Comfort working in a fast-paced, collaborative environment Strong attention to detail Ability to own mistakes, learn quickly, and problem solve Resourcefulness when navigating uncertainty or ambiguity Ability to remain organized, calm, and courteous while managing multiple priorities Confidence communicating with patients, insurance companies, and external partners A genuine desire to learn, grow, and contribute to a positive team culture Qualifications High school diploma or GED Prior customer service experience preferred Prior dental or insurance experience is helpful but NOT required We are happy to train the right candidate who demonstrates strong communication skills, professionalism, and a willingness to learn Why you'll love working with us: Shared Mission

• Make a real difference in reducing patient stress and helping people smile with confidence Work-Life Balance
• We respect your time outside of work & make it a priority to maintain balance. Supportive Team Culture
• Be part of a positive, collaborative environment. Community Impact
• We're proud to give back through local events & charitable partnerships.

Benefits include PTO, quarterly bonus program, in-house dental benefits for employees and dependents & 401k matching. While all employees are eligible to participate in the company health insurance, employees working an average of 30+ hours per week are eligible for the company contribution towards their health insurance premiums.

Pay:

$25.00

• $29.

00 per hour

Benefits:

401(k) matching Employee assistance program Health insurance Paid time off Application Question(s): What does providing great service mean to you? How do you describe a great team player? Ability to

Commute:

Vail, CO 81657 (Required)

Work Location:

In person