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FC
Family Centers
Bilingual Patient Support Specialist
Career Insights for Registrar / Patient Service Representative
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$48,889 / year median in Connecticut
+20% projected growth
Job Description
Bilingual Patient Support Specialist 3.8 3.8 out of 5 stars 75 Holly Hill Lane, Greenwich, CT 06830 Full-time Family Centers 40 reviews Full-time Bilingual (Spanish/English) Patient Support Specialist Overview Family Centers is seeking a dynamic, flexible and organized individual to join our healthcare team as a Bilingual (Spanish/English) Patient Support Specialist. As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring smooth operational flow within the community health clinic. The clinic, an FQHC (Federally Qualified Health Center), provides primary healthcare, dental and mental health services to those living in Greenwich Public Housing communities and the surrounding neighborhoods. Responsibilities Greet and assist patients with professionalism and courtesy. Manage phone calls, schedule appointments, and maintain an organized appointment calendar. Collect and verify patient information, insurance details, and other confidential documentation. Facilitate patient check-in and check-out process efficiently. Provide accurate information to patients regarding services, policies and procedures. Collaborate with medical/dental staff to coordinate patient care and address inquiries. Requirements High School Diploma or GED Certificate Fluent in English and Spanish (oral and written communications) Professional communication and customer service skills Strong organizational abilities and attention to detail Proficiency with Microsoft Office software Ability to work the following schedule: Monday-Friday, 8am
- 5pm; rotating evenings Tuesdays/Thursdays 11am
- 8pm Comfortable with providing translation services in Spanish for patients and staff Preferred 2+ years of prior administrative/call center/customer service experience Experience with electronic medical records (EMR)
- EPIC Exposure/experience with medical terminology and provider billing practices Demonstrated understanding of HIPAA regulations Benefits and Perks At Family Centers, we believe in taking care of our compassionate staff who care for our community.
Full-time employees enjoy:
Generous Paid Time Off- Up to 10 vacation days annually (increases to 20 days after 10 years), 11 paid holidays, up to 3 personal days, and up to 10 sick days Half-Day Summer Fridays (in select programs) Medical, Dental & Vision Coverage Options Health Savings Account (HSA) with monthly employer contributions Flexible Spending Accounts (Health Care & Dependent Care) 403(b) Retirement Plan with up to 6% employer contribution Employer-Paid Long-Term Disability, Life & AD&D Insurance Employee Assistance Program (EAP) for confidential support Voluntary Opt-In Benefits including Critical Illness Insurance, Pet Insurance, supplemental Life Insurance, and more Tuition Assistance (eligible to apply after 6 months of service) Family Centers has consistently been recognized as one of the Top Workplaces in Western Connecticut by Hearst Connecticut Media and holds a perfect 100 Encompass rating from Charity Navigator.