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MC
Mindful Care
Patient Experience Representative III
Career Insights for Registrar / Patient Service Representative
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Scorecard
Based on Connecticut data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$48,889 / year median in Connecticut
+20% projected growth
Job Description
Patient Experience Representative III Mindful Care - 3.0 Stamford, CT Job Details Full-time $20 - $23 an hour 4 hours ago Benefits Commuter assistance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Vision insurance Qualifications Computer operation High school diploma or GED Computer skills Full Job Description The Opportunity The Patient Experience Representative III (PXR III) is responsible for scheduling, communications, and managing documentation while providing exceptional customer/patient service. This role requires a passion for helping others and to be able to support and advocate for the best possible patient service we can provide. Responsibilities Scheduling appointments for new and existing patients Reviewing New Patient appointment requests and obtaining the required documentation for check in Checking insurance eligibility and benefits Managing in-person visit collections Handling patient communications via email, text, and phone as needed Addressing prescription (Rx) issues and requests Preparing and sending appointment confirmation letters Issuing work and school excuse letters Processing incoming New Patient referrals Coordinating emergency activations as needed Supporting TMS services for in-person visits if needed Additional tasks assigned by management Candidate Profile High school diploma or equivalent required, college degree preferred Previous experience in healthcare is preferred Prior customer service experience, medical or mental health practices preferred Excellent interpersonal skills and professional manner Strong verbal and written communication skills Ability to schedule appointments depending on the patient needs Must be well organized and attentive to details Must be able to multi-task and prioritize work in a fast-paced work environment Must have strong computer proficiency Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture