A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Patient Chat Support Specialist / Text Support Ark Health - 4.0 Boynton Beach, FL Job Details Full-time From $16 an hour 3 hours ago Benefits Paid time off Qualifications High school diploma or
GED Grammar Experience Technical Proficiency Full Job Description Company:
Ark Health Location:
Boynton Beach, FL Start Date:
Monday, August 03, 2026 About Ark Health Ark Health is a growing telehealth company dedicated to helping patients achieve their health and weight-loss goals through access to GLP-1 medications, wellness programs, supplements, and ongoing support. Our mission is to simplify the healthcare experience by providing convenient access to life-changing treatment from the comfort of our patients' homes. Position Overview Ark Health is seeking motivated, detail-oriented, and compassionate Patient Chat Support Specialists to join our growing team. This role focuses on providing exceptional patient support through text messaging, live chat, email, and other digital communication platforms . As a Patient Chat Support Specialist, you will assist prospective and existing patients by answering questions, guiding them through the enrollment process, providing timely updates, and ensuring every patient receives a responsive, professional, and personalized experience. The ideal candidate is an excellent written communicator, thrives in a fast-paced environment, can manage multiple conversations simultaneously, and enjoys helping others. Key Responsibilities Communicate with prospective and existing patients primarily through text messaging, live chat, email, and CRM messaging platforms Respond promptly and professionally to inbound patient inquiries Conduct outbound text and chat follow-up with prospective patients regarding enrollment and treatment Guide patients through the enrollment and onboarding process Assist patients with completing required forms and documentation Answer questions regarding treatment options, medications, pricing, enrollment requirements, and next steps Provide appointment reminders, status updates, and general patient support Maintain accurate documentation within CRM and patient management systems Follow established workflows, communication standards, and HIPAA compliance guidelines Collaborate with management and team members using Slack and other communication tools Meet individual and team productivity, response time, and quality assurance goals Deliver an exceptional patient experience through empathy, professionalism, and clear communication Qualifications High school diploma or equivalent required Previous customer service, live chat support, text support, healthcare, patient enrollment, or call center experience preferred Exceptional written communication, grammar, spelling, and typing skills Comfortable managing multiple chat conversations simultaneously Strong attention to detail and organizational skills Technologically proficient with the ability to quickly learn new software systems Experience using CRM platforms preferred Ability to multitask across multiple systems while assisting patients Professional attitude with a strong customer service mindset Reliable transportation Ability to maintain confidentiality and professionalism when handling patient information Preferred Experience Telehealth or healthcare experience Patient enrollment or patient support experience Weight-loss, wellness, or GLP-1 industry knowledge Go High Level (GHL) experience CRM and patient communication management Live chat, SMS support, or digital customer engagement experience What We Offer Competitive Hourly Pay + Comm Performance-Based Bonus Opportunities Growth opportunities within a rapidly expanding healthcare company Supportive, collaborative, and team-oriented work environment Ongoing training and professional development Opportunity to make a meaningful impact by helping patients improve their health and wellness If you are an organized, compassionate communicator who enjoys helping people through digital conversations and thrives in a fast-paced environment, we encourage you to apply and become part of the Ark Health team.
