A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
About Us - Mission & Values At All In Solutions, our mission is to provide quality, evidence-based treatment that leads to long-term recovery for every client who walks through our doors. We believe that connection and purpose are essential to this pursuit, guiding every decision we make and every service we provide across our facilities in California, New Jersey, and Florida. Shift Availability 8AM-4PM, must be available to work Saturdays and Sundays 4PM-12AM, must be available to work Saturdays and Sundays Who You Are You aren't new to the "phones." You understand that behavioral health admissions is a delicate balance of crisis intervention, clinical screening, and logistical coordination. We are specifically looking for a professional with at least 2-3 years of experience in a high-volume behavioral health or substance use call center environment. The right fit for this role:
The Seasoned Pro:
You have handled thousands of calls and can identify the difference between a "discovery" call and an immediate crisis.
The Insurance Expert:
You don't just know what a PPO is—you understand the nuances of VOBs, out-of-pocket maximums, and how to explain them to a worried family member.
The CRM Power User:
You are accustomed to the "work-if-you-don't-log-it" mentality and move through Salesforce (or similar CRMs) with speed and accuracy.
The Empathetic Anchor:
You maintain professional boundaries while providing the genuine warmth required to build instant rapport.
Essential Duties and Responsibilities Advanced Inquiry Management:
Respond to high-volume inquiries from individuals, families, and referral sources, utilizing your background to guide them toward the appropriate level of care.
Clinical Pre-Screening:
Conduct thorough pre-admission interviews to assess clinical appropriateness, medical stability, and acuity for review by the clinical team.
Financial Navigation:
Collaborate with the VOB team to relay complex insurance benefits (PPO/HMO/EPO) and financial responsibilities clearly and confidently.
Pipeline Optimization:
Diligently manage your lead pipeline in Salesforce, ensuring consistent follow-up, scheduling tours, and hitting intake targets.
Cross-Departmental Synergy:
Work seamlessly with Clinical, Nursing, and Operations to ensure all pre-admission logistics (travel, medical clearance, packing) are handled before the client arrives.
Crisis De-escalation:
Utilize your experience to provide stabilization and support for callers in active distress.
Qualifications Experience:
2-3 years of direct experience in a Behavioral Health/Substance Use admissions call center.
Technical Mastery:
Proficiency in Salesforce (or similar CRM like Kipu or HubSpot) and Google Suite/Microsoft Office is essential.
Industry Knowledge:
Strong foundational understanding of the continuum of care (Detox, RTC, PHP, IOP) and the mental health industry landscape.
Lived Experience:
Whether you have navigated your own journey (6-12 months+ of continuous sobriety preferred) or have personally supported a close friend or family member through the recovery process, your first-hand understanding of the challenges and triumphs of this path is a significant asset to our team.
Education:
High School Diploma required; Associate's or Bachelor's degree in Psychology, Social Work, or a related field is highly preferred.
Communication:
Elite verbal and written skills. You must be able to move fluidly between "clinical talk" with the team and "heart talk" with the client. Your skills. Our mission. A brighter future for recovery. Ready to use your expertise to clear the path for life-changing recovery? Join our growing team. and be ALL IN!
Job Type:
Full-time Pay:
$60,000.00 - $70,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): At All In Solutions, we believe lived experience is a powerful tool. In a few sentences, please share why you are passionate about the substance abuse treatment field. (This can include personal recovery, family experience, or professional calling). Describe a time when you had to handle a high-stress situation or a difficult conversation with someone who was highly emotional. How did you maintain your composure and reach a resolution? On a scale of 1-10, how comfortable are you managing multiple computer tabs, a CRM database, and a phone call simultaneously while staying organized? Can you give a brief example of a role where you had to multi-task under pressure? Are you available to work a full time schedule of 8AM-4PM or 4PM-12AM (40 hrs/week) on either a Wednesday-Sunday, Thursday-Monday, or Friday-Tuesday schedule? Ability to
