About the Job We're hiring a Patient Access & Scheduling Specialist to join our growing multi-specialty medical practice in Delray Beach. This position is ideal for someone experienced in medical office scheduling , front desk operations , or healthcare customer service who enjoys helping patients and working in a fast-paced team environment. Responsibilities Answer a high volume of inbound patient calls in a professional, friendly manner. Schedule, confirm, and reschedule appointments using EMR software (Athena, eClinicalWorks, NextGen, or similar). Use scripted symptom-based triage to prioritize urgent patient needs. Verify and update patient demographics, insurance, and contact information . Route calls to the correct department (billing, referrals, pharmacy, etc.) — no blind transfers. Return voicemails and portal messages within 24 hours. Track same-day and next-day appointment availability to reduce ER visits. Support the Patient Access Center with data tracking and process improvement. Requirements 2+ years of experience in a medical office, patient scheduling, or healthcare call center role. Familiarity with EMR systems (emedical practice). Strong customer service, communication, and multitasking skills. Knowledge of medical terminology and insurance verification preferred. Bilingual (English/Spanish or English/Creole) a plus. Reliable, organized, and compassionate with a teamwork mindset.

Pay & Benefits Hourly Pay:

$18 - $22/hour (based on experience)

Bonuses:

Monthly performance incentives

Benefits:

Health insurance, PTO, and paid holidays

Schedule:

Monday-Friday, 8 AM - 5 PM (no weekends, no evenings)

Location:

On-site in our modern Delray Beach facility

Career Growth:

Opportunities to advance into Care Coordination and Patient Access leadership roles About Us We are a respected multi-specialty medical group offering Primary Care, Endocrinology, and Pulmonology services, along with in-house lab, imaging, and same-day appointments. Our mission is to provide accessible, compassionate, and coordinated care that helps patients stay healthy and avoid unnecessary ER visits. Why You'll Love Working Here Join a supportive, team-based environment that values every employee's contribution. Be part of a growing practice improving patient experience and access to care . Stable weekday hours and opportunities for professional development. Your work directly impacts patient satisfaction and community health .

Job Type:

Full-time Pay:

$15.00 - $20.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance

Work Location:

In person