Essential Functions:

Greet, check in, and register patients promptly and courteously for scheduled and walk‑in imaging appointments. Verify required documentation for imaging procedures, including prescriptions, referrals, authorizations, insurance cards, and photo identification. Confirm patient compliance with exam preparation requirements and communicate concerns to appropriate clinical staff. Contact referring physician offices to obtain missing prescriptions, referrals, or clarifications as needed. Scan and upload required documents into the patient's electronic record accurately and timely. Update demographic, insurance, and clinical information for returning patients to ensure accuracy. Provide required forms, explain instructions, and obtain patient signatures in accordance with policy. Collect time‑of‑service payments, issue receipts, and document transactions accurately in the system. Support daily operations by answering phones, scheduling or rescheduling appointments, and escorting patients as needed. Collaborate with team members to support patient flow, assist with coverage during high volume periods, and perform additional duties as assigned.

Qualifications Education:

High School Diploma or GED Work Experience:

Knowledge of customer service concepts and company policies including safety, privacy, and HIPAA.

Technical Knowledge, Skills, and Abilities:

Ability to interact professionally, courteously, and empathetically with patients, families, physicians, and team members, including those who may be anxious or upset. Understanding of patient registration workflows, insurance verification, referrals, authorizations, and basic medical terminology, preferably in an imaging or healthcare setting. Ability to efficiently use electronic health record systems, scheduling software, scanners, and office equipment with strong typing accuracy and attention to detail. Ability to verify patient information, documentation, and financial transactions accurately to ensure compliance, billing integrity, and quality patient care. Ability to identify registration issues, missing documentation, or scheduling conflicts and take appropriate action, including contacting referring offices or escalating concerns. Ability to function effectively in a team environment, manage multiple priorities, and adapt to changing workloads, patient volumes, and operational needs.

Primary Location :

Lutz Work Locations :

TGMG Sunlake 19027 Wingshooter Way Lutz 33558 Eligible for

Remote Work :

On Site Job :

Office/Administrative/Clerical Organization :

TGH Imaging Schedule :

Full-time Scheduled Days :

Monday, Tuesday, Wednesday, Thursday, Friday Shift :

Day Job Job Type :

On Site Shift Hours :

1030-1830

Job Posting :

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