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AssistRx
Patient Access Specialist
Entry-Level JobVerifiedNo experience needed
Career Insights for Registrar / Patient Service Representative
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Based on Florida data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$42,237 / year median in Florida
+8% projected growth
Job Description
Overview The Patient Access Specialist is responsible for processing applications, introducing the assistance program, conducting benefit investigation for patients, and navigating complex reimbursement issues including initial entry of patient data into the system, looking up insurance benefits, contacting insurers, advising the healthcare provider and/or patient of patients' benefits, and identifying patient access barriers and seeking resources to overcome barriers; leading and participating in pilots, new initiatives, special projects, and cross functional teams. Responsibilities Answersinboundcallsandmakesoutboundcallstointroduceservices. Gathers patient data, addresses the needs of the patient and reviews insurance benefits. Records the call details in patient data system. Contactsinsurersforverificationofbenefits. Handlesdifficultpatientsituationswhentheyarise. Conducts follow-up with pharmacies. Performs other related duties as assigned by management. Identify and report adverse events pursuant to program requirements. Identify, document, and report safety information. May need to take and receive calls. Qualifications Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience.