We are seeking a bilingual, organized, and dependable Medical Office Assistant to support the daily administrative operations of our Applied Behavior Analysis (ABA) practice. The ideal candidate has experience working with health insurance companies and medical claims, understands related administrative processes, and communicates professionally with insurance representatives. This person will work closely with the Office Manager to follow up on outstanding matters and help keep office operations running smoothly. Key Responsibilities Answer incoming calls from insurance companies and make outgoing calls to check claim status, clarify information, and follow up on pending requests. Document conversations, reference numbers, responses, and next steps accurately. Support insurance-related processes, including coverage, benefits, and authorizations, following established office procedures. Assist the Office Manager with administrative tasks related to claims and billing. Collect, organize, and update documents, patient records, and information in office systems. Respond to administrative emails and inquiries, directing matters to the Office Manager when appropriate. Follow up on outstanding items and promptly communicate issues or missing information. Maintain the confidentiality of patient and business information. Perform other related administrative duties as needed to support office operations. Required Qualifications Proven experience working with commercial health insurance companies, verifying coverage/benefits, and following up on medical claims. Fully bilingual with strong verbal and written communication skills in both English and Spanish. Demonstrated ability to communicate clearly, professionally, and persistently with payer and insurance representatives. High attention to detail with accurate call documentation, logging of reference numbers, and systematic follow-through. Strong organizational skills and the ability to manage multiple administrative tasks through completion. Proficiency with administrative office tools, including spreadsheets, email platforms, and practice management/electronic records systems. Proven dependability, punctuality, and discretion in maintaining strict patient confidentiality and HIPAA compliance. Desired Qualifications Prior administrative or office assistant experience in an Applied Behavior Analysis (ABA) practice or behavioral health clinic. Familiarity with ABA-specific billing codes, authorization lifecycles, and payer guidelines. Working knowledge of practice management software tailored to ABA therapy (e.g., CentralReach, ABAMatrix, OfficePuzzle, or similar platforms). Previous administrative experience in an ABA practice or behavioral health setting is strongly preferred.

Pay:

$15.00 - $18.00 per hour Expected hours: 20.0 per week

Work Location:

In person