Patient Services Representative

The Patient Services Representative serves as the first point of contact for Student Health Services and supports daily front office operations. This role is responsible for patient registration, scheduling, insurance verification, and maintaining accurate clinical and administrative records. The position requires strong customer service skills, attention to detail, and the ability to manage sensitive health information in a confidential and professional manner. The role contributes to efficient clinic flow and a positive student experience. This role works under the guidance of the Student Health Operations Coordinator to support front desk operations and ensure efficient clinic flow.

Essential Functions:

1. Provides front desk operations including patient check-in/out, registration, scheduling, and maintenance of accurate records in the EMR system. Supports clinic flow and provides high-quality customer service to ensure a positive student experience. Answers incoming phone calls, triages inquiries, and directs calls appropriately. 2. Assists students with general information regarding student health insurance, immunizations, enrollment, and waiver processes, and directs complex issues appropriately 3. Coordinates referral processing and communicates with external providers as needed 4. Supports verification of student insurance status, billing information, and documentation required for health clearance and holds. 5. Maintains and manages health records, including scanning, filing, and retention in accordance with policy

Qualifications/Requirements:

High School Diploma required. Bachelor's degree preferred. 1-3 years of experience in administrative support Excellent written and verbal communications skills

Benefits:

Barry University offers a comprehensive benefits package to full-time employees that includes health, dental, vision, life insurance, retirement, tuition assistance, paid time off and work/life balance initiatives such as wellness programs, spirituality in the workplace, and training and development. Barry University is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Barry University is a private Catholic institution with a history of academic excellence. Founded in 1940 by the Adrian Dominican Sisters, Barry University now offers more than 100 undergraduate, master, professional, and doctoral degree programs. Barry University provides a nurturing environment built on strong values, mutual respect, and collaborative service to the community. The University seeks to recruit and retain a diverse group of student-centered faculty and staff who are dedicated to activities that enhance the quality of University life. The Barry experience fosters individual and communal transformation where learning leads to knowledge and truth, reflection leads to informed action, and a commitment to social justice leads to collaborative service. Barry University does not discriminate on the basis of race, creed, color, ethnicity, national origin, ancestry, religion, gender, sexual orientation, gender identity, gender expression, genetic information, familial status, marital status, pregnancy, age, disability status or veteran status. This policy applies to students, employees, applicants and trustees with respect to participation in any program, benefit, activity or student/employment opportunity offered by the University. Every member of the University community is expected to uphold this policy as a matter of mutual respect and fundamental fairness in human relations. Every student of this institution has a responsibility to conduct himself/herself in accordance with this policy as a condition of enrollment. Further, every University employee has an obligation to observe Barry University policies and implementation of federal and state law as a term of employment. No person shall be retaliated against for reporting violations or concerns about prohibited discrimination or bias through appropriate University channels.