Schedule- Rotating Schedule:

Evening Shift:

2:00 PM - 12:00 AM (weekends required) Why Join Us Mission-driven dual-diagnosis treatment environment Strong clinical leadership and ethical admissions standards Opportunity to make a meaningful impact from first contact Competitive benefits and flexible work structure Room to grow with an expanding admissions team Benefits Health insurance Paid time off Vision insurance Dental insurance Life insurance Disability insurance Paid holidays Key Responsibilities Patient Communication & Engagement Respond to inbound calls, texts, chats, and emails from individuals seeking treatment. Provide clear, supportive guidance regarding programs, levels of care, and the admissions process. Maintain calm, professional, and compassionate communication with individuals and families in urgent or emotional situations. Perform consistent and timely follow-up with leads in a high-volume admissions setting. Clinical Pre-Screening & Intake Support Conduct initial clinical pre-screenings to help determine appropriate levels of care. Gather and accurately document patient information to support admissions decisions. Collaborate closely with clinical and admissions leadership to ensure appropriate placement and smooth intake coordination. Insurance Verification, Qualification & Sales Performance Verify insurance benefits (VOB) and assess in-network eligibility, coverage limits, and treatment availability. Confirm Texas /Florida availability and ensure accurate financial qualification prior to admission. Communicate benefits and financial responsibility clearly and ethically. Demonstrate the ability to confidently guide and close appropriate admissions. Participate in sales scoring and performance tracking through verified tiers. Systems, Accuracy & Compliance Complete accurate data entry across Salesforce (preferred) and EMR platforms (Kipu preferred, Avality, VerifyTX, CTM, Outlook) Maintain organized and timely documentation to support admissions workflow. Uphold HIPAA, confidentiality, and regulatory compliance standards. Collaboration & Growth Work collaboratively with internal teams to ensure seamless patient transitions into care. Contribute to building and strengthening a growing admissions department. Demonstrate reliability, accountability, and strong communication. Qualifications High school diploma or GED required (college coursework preferred). Previous experience in behavioral health, substance use treatment, healthcare admissions, or high-volume customer service preferred. Strong understanding of insurance verification, in-network policies, and benefit qualifications strongly preferred. Salesforce experience preferred but not required (training available for the right candidate). Excellent verbal and written communication skills. Ability to work efficiently in a fast-paced, high-volume environment. Self-motivated, dependable, and growth-oriented

Pay:

$20.00 - $31.00 per hour

Benefits:

Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Work Location:

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