COMPANY DESCRIPTION

Borland Groover is one of Florida's leading gastroenterology providers. Founded in 1947, our mission is to provide exceptional care and improve the lives of our patients. We value ourselves on delivering quality care (quality), doing the right thing (accountability), caring for our patients (compassion), and taking care of our employees (collaboration). If you love the vision of Borland Groover, and find your values aligning with ours, apply to join our team!

POSITION SUMMARY

The Medical Office Specialist (MOS) at Borland Groover will be the primary point of contact that a patient sees when arriving at the center. The MOS will be responsible for providing non-clinical administrative support to the surgery center, which consists of but is not limited to greeting patients, scheduling appointments, verifying insurance, entering patient information into the practice's designated electronic health record, and requesting and collecting copays/outstanding balances at the time of check-in. To ensure success, the MOS must provide excellent customer service, display a pleasant demeanor, be a helpful and comforting person as well as exude a willingness to prioritize patient needs within a fast-paced gastroenterology specialty center.

ESSENTIAL JOB FUNCTIONS

Greet patients, family, and visitors. Perform patient intake by obtaining and verifying patient demographics and medical insurance information. Scan all required information (insurance cards, etc.) as required into the designated system. Prepare patients' charts for each day with all required documents. Answer phone calls, direct calls to appropriate party/department, return calls, and respond to voicemails. Obtain required co-pays/deductibles from patients. Scan patient charts for the day after the patient is discharged. Check daily for procedures added or cancellations. Refer all patients' financial requests to the center's business office manager and/or collections department. Distribute all incoming faxes to the correct departments and/or scan them into patient charts. This job requires access to Personal Health Information (PHI), HIPAA training is required, and HIPAA compliance is expected. Must follow the organization's Code of Conduct. Must participate in the Compliance Program Initiatives and reporting and Compliance Issues. Other duties assigned.

ADDITIONAL RESPONSIBILITIES

Keeps current on the center's various insurance plans. Print any pertinent information as necessary. Notify patients/family if their physician is running behind schedule. Performs other related duties as assigned

COMPETENCIES

Communication

• Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods. Problem Solving
• The ability to come up with an effective solution to an issue by thinking quickly and coming up with the most reasonable solution. Customer Service Oriented
• Able to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner. Ability to effectively transmit and interpret information through appropriate communication with internal and external customers. Time-Management
• The ability to plan your duties ahead of time and leveraging technology to help you do so efficiently. Collaboration
• Exhibiting interpersonal skills, working with others, building trust and communication to complete goals and projects on time to achieve the organization's shared objectives.

GENERAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Strong customer service skills with both patients and other departments within the practice. Must be able to function in a fast-paced and possible stressful environment. Accurate Data Entry skills. Ability to operate a computer, copier, fax, and scanner. Microsoft Office, EMR, and other medical software experience preferred. Ability to work independently, in a team environment, and multi-task. Maintain a professional and upbeat attitude. Ability to accurately handle cash. Maintain Proper phone etiquette. Ability to communicate in English

EDUCATIONS AND EXPERIENCE

High School diploma/Equivalency required. Customer service experience is required. At least one (1) year of experience in a medical office (preferred). BLS Certificate (30 days upon hire)

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands Sitting:

Prolonged periods of sitting at a desk and working on a computer: essential Moderate lifting (15-20 lbs.): essential

Walking:

Must be able to access and navigate each department at the organization's facilities: essential

Pushing/Pulling:

marginal

Standing:

essential Repetitive motion: marginal

Reaching:

marginal

Bending:

marginal Emotional Demands Fast pace: essential

Multiple Stimuli:

essential Intense customer interaction: essential Frequent change: essential

Mental/Sensory Demands Memory:

essential

Reasoning:

essential

Hearing:

essential

Reading:

essential

Analyzing:

essential

Logic:

essential Verbal communication: essential Written communication: essential

BENEFITS

(FULL-TIME ONLY) Health Insurance Dental Insurance Vision Insurance 401K Retirement Plan Life Insurance Short

• and Long-term disability Profit Sharing Supplemental Insurance Education and Tuition Reimbursement funding Initial Uniform Allowance Employee Assistance Program (EAP) Paid Time Off (PTO) Volunteer Time Off (VTO) Paid Holidays

IMPORTANT NOTE

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of duties, responsibilities, and skills. Borland Groover is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We thank all applicants for their interest, however only those selected for an interview will be contacted.