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Job Description
The Admissions Coordinator processes all incoming applications, including requests for documentation, tracking missing documentation, and ensuring applications are complete and ready for committee review. Communicates with applicants and providers regarding required documents and maintains accurate records in CRM (IWDR). The Admissions Coordinator manages applicant intake, documentation tracking, and committee preparation to ensure a smooth and compliant admissions process.
CORE COMPETENCIES
Receive and process applications for all programs Answer incoming phone calls relating to applications and the Admissions process Request, collect and track provider forms Follow up with providers regarding missing documents Follow up with applicants regarding missing documents (after provider follow up is exhausted) Upload and maintain accurate records in CRM (IWDR) Ensure all files are complete, accurate and ready for committee 1st review Monitor approved applicant Facebook page - respond to any questions that relate to Admissions
INTERPERSONAL SKILLS
Exceptional customer service skills Superior communication skills (written, verbal, and electronic) Effective problem-solving skills Good judgment in decision making The ability to recognize trends in applications The ability to build trusting relationships Bachelor's degree or equivalent experience preferred Strong organizational and administrative skills Experience with data entry and databases Excellent communication skills Ability to manage confidential information Education and/or Experience Bachelor's degree preferred, or more than two years related experience in customer service and/or training; or equivalent combination of education and experience. Responsibility for Money This job has no responsibility for developing, overseeing or monitoring a budget. This job is responsible for property such as dog equipment, a laptop, desktop computer, and printer. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before members of the public, volunteers, and other employees. Mathematical Skills Ability to add, subtract, multiply and divide using whole numbers, common fractions, and decimals. Ability to calculate proportions, percentages, and apply concepts such as fractions, percentages, and proportions to practical situations. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram/chart, or schedule form. Computer Skills The following computer skills are required to perform essential duties of the job: Proficient in Microsoft Office including Word, Outlook, and Teams Strong skill in the use of Microsoft Excel Strong data entry skills Certificates and/or Licenses The following licenses or certificates are required to perform the essential duties of the job: Valid Driver's License Internal Contacts This position will have frequent communications with the following internal positions Guide and Service Dog teams Volunteer Programs - Welcome Desk Coordinator External Contacts Following are the most frequent contacts outside of Dogs Inc Potential applicants Applicants Organizations that provide services to our potential applicants Medical providers Orientation & Mobility (O&M) Instructors Mental health providers VA providers Physical Demands Must be able to meet the following physical demands to perform the essential duties of the job: Stand for 1/3 to 2/3's of the workday Walk for 1/3 to 2/3's of the workday Sit for over 2/3's of the workday Use fingers and hands over 2/3's of the workday Reach with hands and arms under 1/3 of the workday Climb or balance under 1/3 of the workday Talk or hear over 2/3's of the workday Lift up to 25lbs under 1/3 amount of time Close, distance, color, peripheral, and depth perception required as well as the ability to adjust focus Work Environment This job requires exposure to the following environmental conditions: work near moving mechanical parts over 1/3's amount of time work in high, precarious places under 1/3 amount of time fumes or airborne particles under 1/3 amount of time toxic or caustic chemicals under 1/3 amount of time outdoor weather conditions over 2/3's amount of time loud noises Working Relations This position must meet the following qualities in order to add to a positive team environment. Be willing to work with and help others Accept constructive criticism Have a positive attitude and cooperativeness with fellow employees and supervisors Works steadily with minimal amount of supervision Follows instructions and shows initiative Dependable - has very good attendance, rarely absent or late All employees are responsible for keeping the grounds of Dogs Inc safe and clean. Reporting or fixing safety hazards, picking up trash and assisting our guests and volunteers are required of all employees. Resource Development & Marketing At Dogs Inc, every employee helps tell our story. We may occasionally ask you to welcome guests, support tours, or talk about your work. Why Join Dogs Inc? At Dogs Inc, we don't just change lives—we transform them. When you join our team, you'll get:
Comprehensive Benefits:
Full dental and vision insurance premiums covered, competitive medical coverage, and a $15,000 life insurance policy.
Retirement Match:
A discretionary retirement plan match for all benefit-eligible employees after one full year of employment.
Campus Perks:
Free access to our fitness center and chef-prepared lunches served on campus (Monday-Friday). Time to
Recharge:
Generous Paid Time Off policies (12-20 days/year based on tenure). Enjoy 14 paid holidays—including your birthday!
Reward-Based Programs:
Our Learn and Earn education program and Pawsitive Strides walking program offer many opportunities to earn additional Paid Time Off.
Dog-Friendly Workplace:
Bring your well-behaved, pre-screened dog to work and enjoy the ultimate companion-friendly environment.
