Patient Service Representative Your Eye Specialists - 1.8 Pembroke Pines, FL Job Details Full-time From $15 an hour 8 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance Bereavement leave Life insurance Referral program Qualifications Customer communication HIPAA Medical scheduling Administrative experience Clerical experience Medical terminology

Full Job Description Overview:

In this position, your primary responsibilities revolve around customer service. A patient representative serves as the first point of contact for patients when they enter a medical facility. They greet and check-in patients, get patient information, collect payments, assist with necessary paperwork, and fulfill other customer service or administrative duties. Our perfect candidate has prior experience, preferably in a medical office, and is familiar with medical terminology.

Duties:

Welcome and direct patients. Assist patients with paperwork. Manage patient complaints and feedback. Collect and verify patient information and insurance coverage. Manage written, verbal and electronic communications. Screening incoming calls to provide the proper routing to other departments when necessary. Entering data for patients into an electronic medical record (EMR) Answering patient questions about billing and payments. Registering, scheduling and re-scheduling patients for initial appointments and follow-ups. Receiving and processing cash and credit card payments for medical services rendered. Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments. Informing patients about delays and waiting times. Obtaining patients' addresses, contact details, insurance information, and medical histories. Updating and verifying patient information at every visit. Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary. Check voicemails. Reports such as recall/cancellation distributed by Front Desk Manager and Practice Administrator. Traveling to other offices to assist with coverage. Must comply with HIPPA requirements. Perform related duties as assigned.

Qualification/Skills:

Excellent active listening skills and a strong service orientation. Computer skills. EMR systems. Experience working as a Patient Representative, Front Desk and/or Clerical. Professional manner and appearance. Meticulous attention to detail. Familiarity with medical terminology. Strong communication skills. Data entry skills. Customer service experience.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

Job Type:

Full-time Pay:

From $15.00 per hour

Benefits:

401(k) Bereavement leave Dental insurance Health insurance Life insurance On-the-job training Paid time off Referral program Vision insurance

Medical Specialty:

Ophthalmology Work Location:

In person