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Baptist Health Care

Access Coordinator I- Emergency Department

Career Insights for Registrar / Patient Service Representative

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What they do

A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.

$42,237 / year median in Florida

+8% projected growth

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Job Description

The Access Coordinator performs a variety of data entry and general registration functions for patient access. This position accurately collects patient demographic and insurance data to ensure appropriate reimbursement and claim filing. This position helps manage the flow in the emergency room registration department. This position is responsible for answering the phone, performing admission functions for behavioral medicine patients, and taking paperwork to its designated area. This position acts as a resource in providing all customers with the highest level of service. This position enhances the hospital experience for patients, families and visitors by providing appropriate hospitality and concierge services. Minimum Education High School Diploma or Equivalent Required Minimum Work Experience 1 year relevant revenue cycle or customer service experience Required Completes all registrations in a professional, accurate and customer-oriented timely manner. Obtains information from patient health insurance or managed care identification card. Supports patient flow throughout the admission and emergency room encounter. Maintains forms in all printers at all times, which may require lifting or carrying cases of forms.