A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Johns Hopkins All Children's Hospital, St. Petersburg, FL 33701
Category:
Finance Schedule:
Day Shift Employment Type:
Full Time
POSITION SUMMARY
The Patient Financial Services Representative I is responsible for a variety of roles, including but not limited to customer service, claim processing, and cash posting. Assists with all facets of the hospital billing process to meet deadlines and to be timely in reducing unbilled inventory, accounts receivable, cash posting, and account inquiries.
KEY ACCOUNTABILITIES
Handles assigned business office related functions of straightforward, low complexity; including intermediate focused level problem solving, in a timely and efficient manner to ensure individual, departmental and organizational quality and productivity goals are met Takes appropriate action on matters and/or escalates to designated party for timely resolution. Continued follow-up as appropriate matter is resolved Performs data entry functions consistent with department requirements to ensure individual and departmental goals are met Reviews assigned work to validate and reconcile accuracy to ensure quality and integrity of information handled Researches information for proper resolution within designated timeframes to complete assigned responsibilities. Effectively plans daily workload to ensure maximum productivity consistent with individual and departmental requirements
QUALIFICATIONS
A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement. 1 year of relevant work experience with basic understanding of medical, billing and coding terminology for physician and/or hospital facility Ability to read, write, speak and understand English Basic computer skills, working in multiple systems and proficient in
Microsoft Office Applications Salary Range:
Minimum 16.29/hour - Maximum 26.08/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. The Hospital reserves the right to modify employee schedules as needed. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers. Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
