Job Overview We are seeking a detail-oriented and organized Referral Representative to join our team. In this role, you will be responsible for managing patient referrals, ensuring that all necessary documentation is completed accurately and in a timely manner. You will play a critical role in facilitating communication between patients, healthcare providers, and insurance companies while adhering to HIPAA regulations and maintaining the confidentiality of medical records. The ideal candidate will have experience in a medical setting and possess strong knowledge of medical terminology and coding.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following.

Other duties may be assigned:

1. Reads and becomes familiar with program policy and procedures, philosophies, goals and objectives. 2. Applies discretion and independent judgment to problems relating to medical records and referrals. 3. Organize specialty providers to refer PHI patients to base on insurance or lack of insurance. 4. Schedule STAT requested referrals per specialty and insurance plan, logging information in computer. 5. Document referral to be closed to include attached copy of patient consult report and/or reason for referral closure. 6. Communicate with other departments/patients/providers and agencies to facilitate smooth transactions. 7. Works in coordination with other departments to maintain medical records in accord with established policies and procedures. 8. File loose papers and reports in the chart and assist with the filing of medical records after the chart is in order. Return charts to appropriate department for completion if necessary, i.e. signatures, unfinished charting. 9. Update information as necessary 10. Understand and properly execute medical records release procedures. 11. Maintains the medical records copy and fax machine in working order. 12. Assists drug representatives with obtaining provider signatures and with scheduling lunches to meet with providers. 13. Inputs patient information into Langley Health Services' Patient Portal and provides guidance to staff and patients regarding use of Patient Portal. 14. Answers all incoming Referral department calls and returns voicemails within 24-48 hour time frame. 15. Provide exceptional customer service to internal clients and external customers. 16. Maintain work area in a clean, neat and organized manner. 17. Maintain HIPAA at all times. 18. Maintain fax documents and attach appropriate documentation to correct patient record. 19. Communicates effectively 20. Demonstrates initiative, adaptability and dependability 21. Provide excellent customer service internally and externally

QUALIFICATIONS

High School graduate or equivalent Ability to work with minimum supervision and adhere to deadlines Office and computer skills required Strong interpersonal and communication skills Commitment to enhancing the community and the health of its' residents Must be able to produce a high volume of work Must be a self-starter To apply please email your resume to the reply link or fax to 855-832-3504, attention Human Resources. We are an equal opportunity employer and drug-free workplace.

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person