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SM
Sarasota Memorial Health Care System
Patient Relations Rep II - Front Office - FPG Endocrinology, Venice
Entry-Level JobVerifiedNo experience needed
Career Insights for Registrar / Patient Service Representative
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Based on Florida data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$42,237 / year median in Florida
+8% projected growth
Job Description
Job Summary The Patient Relations Rep II is responsible for patient related activities within the office including patient scheduling, patient check-in, checkout, and follow up activities/communications. This position acts as a liaison between the physician, patient, the office and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information. Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization's Mission, Vision, and Values. Behaviors and attitude support achievement of the system's goals in Service, People, Finance, Quality and Growth. Required Qualifications
- Require computer, keyboard and data input skills
- Require pleasant and professional demeanor
- Require skill in establishing and maintaining effective working relationships
- Require demonstrated initiative and self-direction
- Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency
- Require dependability/reliability. Preferred Qualifications
- Prefer some college or vocational training
- Prefer a minimum of one (1) year of experience in a physician office
- Prefer knowledge of EHR/EMR
- Prefer knowledge of medical terminology
- Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access)
- Prefer a professional, neat appearance with strong oral and written communication skills
- Prefer basic knowledge of third party payers. Mandatory Education High School Diploma, GED or Certificate
- Please note that a copy or photo of your High School Diploma or GED is required prior to start
- or transcripts showing date of completion/graduation (this is collected during our onboarding process).
- Higher level degree/transcipts is also accepted.