Job Overview:

We are seeking a detail-oriented and customer-focused individual to join our team as a Patient Services Representative. In this role, you will be responsible for providing exceptional patient service and administrative support in a medical setting.

Duties:

• Welcome and direct patients.
• Assist patients with paperwork.
• Manage patient complaints and feedback.
• Collect and verify patient information and insurance coverage.
• Manage written, verbal and electronic communications.
• Screening incoming calls to provide the proper routing to other departments when necessary.
• Entering data for patients into an electronic medical record (EMR)
• Answering patient questions about billing and payments.
• Registering, scheduling and re-scheduling patients for initial appointments and follow-ups.
• Receiving and processing cash and credit card payments for medical services rendered.
• Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments.
• Informing patients about delays and waiting times.
• Obtaining patients' addresses, contact details, insurance information, and medical histories.
• Updating and verifying patient information at every visit.
• Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
• Check voicemails.
• Reports such as recall/cancellation distributed by Front Desk Manager and Practice Administrator.
• Traveling to other offices to assist with coverage.
• Must comply with HIPPA requirements.
• Perform related duties as assigned.

Benefits:

• Excellent active listening skills and a strong service orientation.
• Computer skills.
• EMR systems.
• Experience working as a Patient Representative, Front Desk and/or Clerical.
• Professional manner and appearance.
• Meticulous attention to detail.
• Familiarity with medical terminology.
• Strong communication skills.
• Data entry skills.
• Customer service experience.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Must be able to lift up to 15 pounds at times. If you are a dedicated individual with excellent customer service skills and a passion for providing exceptional patient care, we encourage you to apply for the position of Patient Services Representative.

Job Type:

Full-time Pay:

From $15.00 per hour

Benefits:

401(k) Bereavement leave Dental insurance Health insurance On-the-job training Opportunities for advancement Paid jury duty Paid time off Referral program Uniform allowance Vision insurance

Work Location:

In person