Receptionist/Intake Coordinator The Hawk Firm LLC Augusta, GA Job Details Full-time $14

• $22 an hour 23 hours ago Benefits 401(k) Paid time off On-the-job training 401(k) matching Employee discount Qualifications Microsoft Word Intake High school diploma or GED Conflict management QuickBooks Adobe Acrobat Editing Full Job Description Work Environment Our work environment includes: Safe work environment Modern office setting Relaxed atmosphere Casual work attire On-the-job training Quarterly bonuses as long as the firm has made a profit for the quarter Primary Purposes of this Job make sure visitors and callers feel welcomed, heard, understood, cared for, and comfortable do all appointment scheduling through Intake/CRM Program keep up with all interactions with Potential New Client's (PNC's) in our Intake/CRM Program and keep up with all interactions with current clients in Case Management Program gather all documents and information needed for attorney-client appointments and prepare them for the attorney answer as many phone calls as possible; follow up with all new leads distribute all mail to the appropriate co-worker transfer all calls to the relevant co-worker and give co-worker basic who, what, why information before transferring call.

99% of the time our clients are dealing with one of the most stressful events of their life so being the first person in our office to meet them and make them feel cared for and understood should be very fulfilling. Qualifications

QUALIFICATIONS

Basic Technological Competency High School Diploma VoIP Phone System Experience Proficient with Microsoft Office; Proficient with Google Workspace Apps (Gmail, Google Calendar, Google Drive, Group Emails); Experience with CRM Program. Competencies Ethics

• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Adaptability
• Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality
• Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Cost Consciousness
• Works within approved budget; Conserves organizational resources. Customer Service
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative
• Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities. Innovation
• Meets challenges with resourcefulness. Interpersonal Skills
• Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Remains open to others' ideas and tries new things. Oral Communication
• Listens and gets clarification; Responds well to questions. Organizational Support
• Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's mission, goals, and values. Planning/Organizing
• Prioritizes and plans work activities; Uses time efficiently; Organizes or schedules appointments. Professionalism
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality
• Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity
• Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Technical Skills
• Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills. Written Communication
• Writes clearly and informatively; Edits work for spelling and grammar.

Mission We provide transparent and trusted legal solutions that fight for individual freedom, prey on injustice, and provide peace of mind.

Job Type:

Full-time Pay:

$14.00

• $22.00 per hour Expected hours: 35.0
• 45.

0 per week

Benefits:

401(k) 401(k) matching Employee discount Paid time off

Education:

High school or equivalent (Required)

Experience:

Food & Beverage:

1 year (Preferred)

QuickBooks:

1 year (Preferred)

Microsoft Word:

2 years (Required)

Adobe Acrobat:

1 year (Preferred)

OneDrive:

1 year (Preferred)

Google Calendar:

2 years (Preferred)

Administrative Assistants & Receptionists:

1 year (Preferred)

Gmail:

2 years (Preferred)

Work Location:

In person