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C
Confidential
Front Desk Medical Office Coordinator
Career Insights for Registrar / Patient Service Representative
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Based on Georgia data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$42,072 / year median in Georgia
+7% projected growth
Job Description
We are looking for an enthusiastic and dedicated candidate to be part of our new state of the art Neurology office located in Johns Creek, GA! About Us We are a fast‑growing neurology and epilepsy practice committed to delivering exceptional patient care with efficiency, compassion, and professionalism. We value team members who are dependable, detail‑oriented, and comfortable working in a high‑performance clinical environment. Position Summary The Front Desk Medical Office Coordinator is the first point of contact for patients and plays a critical role in ensuring smooth daily operations. This role requires strong communication skills, excellent customer service, and proficiency with medical office workflows. Athenahealth (AthenaOne) experience and bilingual fluency (English + Spanish or Korean) are strongly preferred. We will offer a monthly stipend towards the cost of health and insurance and generous PTO, and uniform. This will be a full-time position. Monday-Friday in person. Approx hours 8:30-5:00. In lieu of health insurance in the first year, the office will provide a $150.00 health stipend monthly. Key Responsibilities
- Greet patients and visitors, provide excellent customer service, and ensure a positive patient experience.
- Manage patient check-in and check-out processes.
- Verify insurance and collect co-pays, deductibles, and outstanding balances.
- Schedule new and follow-up appointments, including EEG and procedure scheduling.
- Answer phone calls, return messages, and route inquiries to appropriate staff.
- Maintain updated patient demographics and insurance information in the EMR.
- Coordinate medical records requests and document uploads.
- Support providers and clinical staff with administrative tasks.
- Ensure compliance with HIPAA, OSHA, and practice policies.
- Escalate urgent patient or operational issues to the Practice Administrator. Required Skills
- Knowledge of medical office operations and insurance verification.
- 1-3 years of medical front office experience
- Proficiency in EMR systems and scheduling software.
- Excellent communication and customer service skills.
- Strong organizational and multitasking ability.
- Professional demeanor in high-volume, fast-paced environments.
- Basic medical terminology knowledge (preferred).