Job Summary We are seeking a dynamic and adaptable Float Patient Service Representative to join our healthcare team! In this vital role, you will provide exceptional patient service support across multiple clinic locations, ensuring smooth administrative operations and a positive patient experience. Your energetic approach and flexibility will help maintain efficient front desk functions, manage medical records, and assist with billing and coding processes. This position offers an exciting opportunity to develop your skills in a fast-paced healthcare environment while making a meaningful difference in patient care. The ideal candidate is highly organized, tech-savvy, and passionate about delivering outstanding customer service in diverse clinical settings. Duties Greet patients warmly, verify insurance information, and assist with check-in/check-out procedures using EMR (Electronic Medical Records) systems such as Epic, Meditech, or Athenahealth. Schedule appointments efficiently across multiple clinics, utilizing medical scheduling software and maintaining accurate calendar updates. Review and update patient records, ensuring compliance with HIPAA and clinical confidentiality policies while managing electronic health records (EHR) systems like eClinicalWorks or Meditech. Assist with medical billing and collections by verifying insurance coverage, submitting claims, and following up on outstanding balances using medical collection protocols. Support clinical staff by preparing documentation review, coding procedures with CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), and ICD coding standards for accurate billing. Handle phone communication professionally, providing clear information to patients regarding appointments, insurance questions, or general inquiries while practicing excellent phone etiquette. Maintain organized medical files, perform filing tasks, and ensure all documentation aligns with health information management standards. Collaborate with team members across clinics to ensure seamless office operations while demonstrating proficiency in Microsoft Office tools for reports and correspondence. Qualifications Proven experience in a medical office setting or clinic environment with strong knowledge of medical administrative support functions. Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks is essential. Knowledge of health insurance processes including Medicare, Medicaid, HIPAA regulations, and health information management practices. Experience with medical coding (CPT, ICD-9/10), billing procedures, and documentation review is highly preferred. Excellent customer service skills combined with professional phone etiquette and strong communication abilities. Bilingual skills are a plus to serve diverse patient populations effectively. Strong computer skills including proficiency in Microsoft Office Suite; typing speed of at least 10 key per second is desirable. Ability to adapt quickly to changing priorities while maintaining attention to detail in clerical tasks such as filing and data entry. Previous experience working in dental clinics or other outpatient healthcare settings is advantageous but not required. Join us as a Float Patient Service Representative and be part of a dedicated team committed to delivering compassionate care through efficient administrative support! This role offers the chance to grow your career in healthcare administration while supporting multiple clinics with your versatile skill set.

Pay:

$16.00 - $24.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance On-the-job training Opportunities for advancement Paid time off Paid training Pet insurance Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person