Primary Duties:

Primary Duties:

Primary job duties include but not limited to.

• Pre-registers patients for scheduled admissions and outpatient procedures.
• Obtains authorization and verifies insurance.
• Accepts reservations from any physician's office.
• Obtains signatures on Conditions of Admissions and any Authorization for Treatment and initiates the advance directive process. Communicates with nursing services when no advance directive is available.
• Provides information to the patient/representative about complaint process, patient rights, HIPAA and visiting hours. Distributes hospital specific literature.
• Communicates with the nursing department to ensure that patients' valuables are taken home by a family member or secured in a safe place.
• Communicates appropriately and clearly to supervisor, nurse managers, coworkers and physicians.
• Consults other departments as appropriate to provide for an interdisciplinary approach to the patient's needs.
• Responsible for knowing hospital policies and being familiar with hospital services that are available.
• Responsible, when previous arrangements have been made or co-payment is required, to collect such payments, and record.
• Demonstrates an ability to be flexible, organized and function well in stressful situations.
• Treats patients and their families with respect and dignity; ensures confidentiality of patients' record.
• Answers telephone calls promptly and professionally. Routes calls appropriately, offers voice mail, pages or redirects calls as needed.
• Greets, directs and assists patients and visitors as needed.
• Informs registration/admitting when patient arrives and appropriately and courteously screens solicitors for relevance to organization needs. (Front Desk mainly)
• Directs patients/visitors to appropriate waiting areas.
• Responsible for notification to any and all insurance companies for admissions to the hospital.

. Must be available to work any and all shifts as needed including holidays and weekends.