Bilingual Intake Coordinator (Spanish/English) -

Mental Health Location:

Onsite, Sandy Springs, GA Schedule:

Full-time Pay:

$48,000 - $50,000 per year plus monthly bonus About Injury Bridge At Injury Bridge, we connect people with the care they need when they need it most. Many of our patients are recovering from car accidents, and they're often dealing with anxiety, stress, or trauma along with physical injuries. Our Mental Health Division helps these patients access timely, compassionate virtual therapy and psychiatric care. Because our patients' treatment is often connected to their injury claim, our team works closely with attorneys, case managers, and referral sources as well as providers. If you've worked in personal injury, behavioral health, or patient intake and want a role where you make a real difference from the first phone call, we'd like to hear from you. What You'll Do As our Bilingual Intake Coordinator, you'll be the first voice patients hear and the person who guides them from their first call into ongoing care. Patient Intake Conduct intake calls in Spanish and English, gathering demographic, insurance, claim, and referral information Explain treatment options, what to expect at appointments, and how virtual visits work Speak with patients who may be anxious, overwhelmed, or in emotional distress, with patience and professionalism Scheduling Schedule virtual therapy and psychiatric appointments based on provider availability and patient needs Manage provider calendars to keep schedules full and wait times short Handle confirmations, cancellations, rescheduling, and appointment reminders Coordination Work closely with therapists, psychiatrists, and other providers to support patient care Communicate with attorneys, case managers, and referral sources about patient status and documentation Collect and organize the documents needed to begin treatment Documentation & Reporting Keep accurate records in our EHR and internal systems Track attendance, cancellations, and patient engagement, and help identify ways to improve our process Protect patient privacy and follow HIPAA requirements at all times What a Typical Day Looks Like You'll spend much of your day on the phone with patients and referral partners, handling roughly 40 - 80 calls per day, scheduling appointments, and updating records. The pace is fast, and no two calls are exactly alike. What You Need Fluency in Spanish and English (you'll conduct full intake calls in both languages) 1+ year of experience in patient intake, medical scheduling, front desk, care coordination, or a similar patient-facing role Experience with scheduling software or EHR systems Comfort handling sensitive, emotional conversations with professionalism and empathy Strong organization and attention to detail Understanding of HIPAA and patient confidentiality Bonus Points If You Have Experience in personal injury, auto accident, workers' comp, or no-fault cases (at a clinic, law firm, or similar setting) Experience in behavioral health, psychiatry, counseling, or crisis services Experience with telehealth or virtual care platforms Familiarity with medical terminology What We Offer $48,000 - $50,000 per year Health, dental, and vision insurance Paid time off and paid holidays Growth path / promotion opportunities Meaningful work helping people get mental health care during a difficult time in their lives Injury Bridge is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

Pay:

$48,000.00 - $50,000.00 per year

Benefits:

Dental insurance Health insurance Opportunities for advancement Paid time off Vision insurance Application Question(s): How many years of experience do you have in patient intake, medical scheduling, or care coordination? Have you handled phone calls with patients or clients experiencing emotional distress? Have you worked with personal injury, auto accident, workers' comp, or no-fault cases?

Language:

Fleunt Spanish (Required) Ability to

Commute:

Sandy Springs, GA 30342 (Required)

Work Location:

In person