WE CARE Core Values:

Welcoming

We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients, trainees, and employees; and allows all to thrive in their health, work, research, and education. Excellence
We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research. Collaboration
We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamwork—guided by compassion—is the best way to work. Accountability
We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur. Respect
We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community. Empowerment
We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

Position Responsibilities:

Analyze and verify patient demographic, insurance eligibility and financial information/responsibility for accurate claim submission and reimbursement. Communicate with providers, payers, patients, internal departments, co-workers, and Leadership to resolve issues. Going inpatient floors for registration completion on WOW (workstations on wheels). Work with court system to provide time sensitive documents and ensure that deadline dates are met and that UI Health Care is in compliance. Be expected to maintain a high-level of accuracy to meet productivity and quality requirements. Identify trends and/or work processes for potential process improvements. Review and analyze report data to provide status updates to leadership. Maintain extensive working knowledge and expertise based around payer regulations/policies, financial classifications and financial assistance programs. Build and maintain solid working relationships with interdepartmental and clinical staff, referral sources, insurance companies, medical providers, and the public. Assist other Patient Access Management (PAM) areas with departmental needs and cross coverage. Other duties as assigned.

Classification Title:

Revenue Cycle Representative (MCD-ED Registration)

Department:

Patient Financial Services Percent of Time:

90% onsite (100% ONSITE)

Location:

Medical Center University (MCU), 200 Hawkins Drive, Iowa City, IA An additional 5% added to base salary for high volume and $4,860.00 (annual amount) for applicable overnight and weekend differentials while in this role.

Schedule:

Friday, Saturday, Sunday Hours:

1900

0700 This position includes an on-call schedule of 1-2 days per month and be required to work 3-4 holidays per year.

Equipment:

Onsite

The department will provide a workstation which contains 3 (three) monitors, laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies can be found in the supply closet.

Education Required:

Bachelor's degree or equivalent combination of education and relevant experience.

Experience Requirements:

Related customer service experience (typically 6 months or more) in a professional, financial, health care or medical related environment. Strong attention to detail and proven ability to gather and analyze data and keep accurate records. Proficiency with computer software applications, i.e., Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or comparable programs and an ability to quickly learn and apply new systems knowledge. Demonstrated ability to handle complex and ambiguous situations with minimal supervision. Self-motivated with initiative to seek out additional responsibilities, tasks, and projects.

Desirable Qualifications:

Experience maintaining professionalism while handling difficult situations with callers or customers. Demonstrated ability to maintain or improve established productivity and quality requirements. Familiarity with medical terminology. Knowledge of Health Insurance Portability and Accountability Act (HIPAA) laws. Knowledge of healthcare billing (healthcare revenue cycle); insurance, and/or federal and state assistance programs. Experience identifying opportunities for improvement and making recommendations and suggestions. Working experience with multiple technology platforms such as Epic, Cirius, ACD, and/or GE.

Application Process:

In order to be considered for an interview, applicants must upload the following documents and mark them as a \"Relevant File\" for the submission: Resume Cover Letter (optional) Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Applications will be accepted until 11:59 PM on the date of closing. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact Zach Schmidt at zachary-e-schmidt@uiowa.edu

Applicant Resource Center:

Need help submitting an application or accepting an offer? Support is available! Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital.

Hours:

Monday 10:00 am

4:00 p.m. Tuesday 10:00 am
4:00 p.m. Wednesday 10:00 am
4:00 p.m. Thursday 10:00 am
4:00 p.m. Friday 10:00 am
4:00 p.m. Or by appointment
Contact TAHealthCareSupport@healthcare.

uiowa.edu to schedule an appointment or just stop by. Visit the website for more information: Application Resource Center |

University of Iowa Health Care Additional Information Classification Title:

Revenue Cycle Representative Appointment Type:

Professional and Scientific Schedule:

Part-time Work Modality Options:

On Campus Compensation Pay Level:

B Contact Information Organization:

Healthcare Contact Name:

Zach Schmidt Contact Email:

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