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WC
Washington County Hospital and Clinic
Clinic Registration
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Job Description
DUTIES/RESPONSIBILITIES
(include but are not limited to the following)- Greet patients and visitors in a courteous and professional manner and provide superior customer service.
- Interview patients or their representative to collect and update electronic records to reflect changes in patient demographics and insurance information.
- Obtain required signatures according to established procedures and ensure information is recorded, accurate and complete.
- Collect co-payments from patients and answer general billing questions.
- Facilitates patient flow and communicates delays with patients and clinical staff.
- Ensure all patient information is kept confidential.
- Responsible for opening and closing duties at the clinic.
- Ensure that waiting areas and check-in desk are organized and sanitized.
- Appropriately and courteously screens solicitors for relevance to organization needs.
- Collaborate with other hospital departments.
- Assist patients with directions as needed.
- Provide instruction for patients regarding appointment information.
- Recommend process improvements for increased efficiencies.
- Display and promote company values.
- Regular attendance in coordination with the WCHC attendance policy.
- Other duties as assigned.