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St. Luke's Health System

Patient Access Specialist 4 - Connect Call Center

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Job Description

The Patient Access Specialist 4 is responsible for responding to patient, provider, and department/service area needs with a high emphasis on customer service and accuracy. This includes, but is not limited to, registration, complex scheduling, referral coordination, benefit verification, preauthorization, order transcription and general inquiries from patients, providers and the general public. This subject matter expert is also responsible to serve as a role model and resource to coworkers. We're looking for a Lead who wants to make a difference for both patients and teammates. This role helps foster a positive, supportive culture where people feel connected, engaged and motivated to deliver an exceptional patient experience. What you can expect from this role: Registration and scheduling for patients Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates Use a variety of technologies, tools and resources to support departmental workflows Serves as a role model, mentor, trainer and/or resource to coworkers Other duties as assigned Minimum qualifications:
Education:
High School Diploma or equivalent
Experience:
3 years relevant experience