A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Patient Access Representative - Registrar (1st, 2nd, or 3rd shifts) City Staffing - 4.1 Chicago, IL Job Details Full-time | Contract $18 - $21 an hour 13 hours ago Benefits Health insurance Qualifications In-person patient registration Customer communication Insurance verification Interpersonal skills Medical insurance coverage verification HIPAA High school diploma or GED Clinical data entry Attention to detail Epic Medical terminology Quality data entry Customer data entry
Full Job Description Location:
Chicagoland Area Shifts Available:
1st, 2nd, and 3rd
Shift Opportunities Employment Type:
Temporary /
Temporary-to-Hire Pay Rate:
$18/hr-$21/hr Position Overview City Staffing is seeking experienced Patient Access Representatives / Registrars for anticipated opportunities with leading healthcare organizations throughout the Chicagoland area. The Patient Access Representative serves as a critical first point of contact for patients, ensuring a seamless registration and check-in experience while maintaining accurate patient, insurance, and financial records. The ideal candidate has previous Epic experience, strong customer service skills, and a proven background in patient registration, insurance verification, or healthcare administration. Key Responsibilities Register and check in patients for inpatient, outpatient, emergency, and specialty healthcare services. Accurately enter and update patient demographic, insurance, and financial information in Epic. Verify insurance eligibility, benefits, and coverage prior to services. Collect and review required patient documentation, consent forms, and signatures. Review patient accounts for completeness and resolve registration discrepancies. Explain registration requirements, policies, and procedures to patients and families. Provide exceptional customer service while communicating with patients, providers, nursing staff, and other departments. Maintain patient confidentiality and compliance with HIPAA regulations. Process patient information accurately while managing a high-volume workload. Escalate complex registration or insurance issues as needed. Support department productivity, quality, and patient satisfaction goals. Required Qualifications Previous Epic experience required. High school diploma or equivalent required. Strong data entry, organizational, and customer service skills. Knowledge of patient registration and insurance verification processes. Ability to maintain accuracy and attention to detail in a fast-paced healthcare environment. Excellent verbal and written communication skills. Preferred Qualifications 1-2+ years of patient access, patient registration, admissions, or related healthcare experience. Hospital or health system experience strongly preferred. Experience verifying insurance eligibility and benefits. Knowledge of medical terminology. Experience working in a high-volume healthcare setting. Revenue cycle or patient financial services experience is a plus. Ideal Candidate Experienced with Epic and healthcare registration workflows. Comfortable interacting with diverse patient populations. Able to manage multiple priorities while maintaining accuracy. Demonstrates strong problem-solving and critical-thinking skills. Provides compassionate, patient-centered service. Has a stable work history and commitment to excellence in healthcare support.
Schedule Opportunities may include:
1st Shift 2nd Shift 3rd Shift Weekday schedules Weekend coverage Holiday coverage Schedules will vary based on departmental needs and assignment requirements. Why Apply? Opportunities with respected healthcare organizations throughout Chicagoland. Temporary and temporary-to-hire career pathways. Valuable experience within hospital and health system environments. Competitive compensation and growth opportunities. Build expertise in patient access, registration, insurance verification, and healthcare operations. City Staffing is committed to diversity, equity, and inclusion (DEI) in all aspects of our business. As a women-owned and operated business, WBE certified, we recognize the importance of creating an inclusive and welcoming work environment for all individuals regardless of age, race, creed, color, national origin, sex, ability, marital status, gender identity and/or expression, or sexual orientation. By submitting your resume to City Staffing, you are agreeing to receive text messages about employment opportunities. Reply with STOP to stop receiving messages. Message & Data rates may apply. #
INDHP Pay:
$18.00 - $21.00 per hour
Benefits:
Health insurance
Experience:
Patient Registration:
3 years (Preferred)
Epic:
3 years (Preferred) Insurance verification: 3 years (Preferred)
