Patient Services Representative

The Patient Services Representative is responsible for performing a variety of front-office functions including check-in, check-out, time of service collection and basic pre-authorization tasks to provide support and guidance to patients, office staff and physicians. Represents the practice in a professional, courteous manner while receiving patients into the practice.

PRIMARY RESPONSIBILITIES

Greets each patient as they enter the practice in a professional, caring manner and is warm in welcoming patients and vendors. Performs patient check-in/check-out process with all patients. Reviews patient chart to determine what registration information is needed from the patient at time of check-in. Ensures patient records are accurate and up-to-date including patient name, address, etc. by verifying existing information or entering updated data into the computer system. Schedules and reschedules appointments as necessary. Answers incoming internal and external calls. Utilizes electronic health record Scans medical documentation and other required documents into electronic health record or other document imaging system(s). Maintains open communication with clinical staff to minimize interruptions to the providers' schedules. Attends meetings, as assigned, and participates in educational activities to keep skills up to date. Performs other duties necessary to maintain the overall efficiency and continuity of the clinic. Is proactive in identifying, reporting and participating in the resolution of any potential or actual patient safety issues. Qualifications Strong medical administrative support and office experience Proficient in computer skills, including Microsoft Office and EHR systems Experience in patient service and clerical tasks, including front desk operations Knowledge of medical records management and HIPAA regulations Experience in customer service in a healthcare setting

Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person