Skokie Job Description Shift:

Shifts are rotated and no weekend hours for this location.

Monday:

7a•6p

Tuesday:

7a•8:30p

Wednesday:

7a•830p

Thursday:

7a•6p

Friday:

630a•530p K.S.A.'s: High school graduate; some college preferred.\\u00A0 Minimum two years\\u2019 experience in clinics or physician office environment. Knowledge of insurance coverages as well as managed care requirements. \\u00A0 Excellent communication/listening skills. \\u00A0Ability to make quick, accurate decisions on a daily basis. \\u00A0 Ability to handle stressful situations. \\u00A0 Computer skills with experience utilizing Microsoft applications i.e. Outlook.\\u00A0 Substantial interpersonal skills sufficient to work effectively with pediatric patients, families, physicians, nursing and other allied health and medical center personnel.\\u00A0 Skillset that exhibits the ability to handle multiple decisions making. \\u00A0

Job Duties:

Performs all tasks of the Patient Service Representative I role including pre-registration as well as full registration. Serves as a resource person and role model for Patient Service Representatives staff during clinic hours.\\u00A0 Handles escalated or complicated issues with workflows.\\u00A0 Mentors staff to assure consistency of department operations.\\u00A0 Epic Super User Epic tester Develops Standard Operating Procedures. Cross trained in all aspects of operational functions. Participates in quality improvement activities. Reconciles Epic cash drawer as well as makes deposits for collections when appropriate. Order supplies for the areas within their scope. Maintains Physicians Sessions log to record time-in/time-out to document hours for billing purposes where applicable. Prepares monthly leases by services to record sessions completed and additional/overtime hours for accounting as appropriate. Monitors Front End Collections as well as enters weekly collections on the Collection Dashboard for HB/PB Optimization as appropriate. \\u00A0 Works with Manager & Patient Service Representative III on staffing to address any daily staffing variances. Monitors distribution of information to practice plans and other departments as appropriate.\\u00A0 Other job functions as assigned. \\u00A0 Education High School Diploma/GED (Required) Pay Range $19.50•30.23 Hourly At Lurie Children\\u2019s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions.\\u00A0In addition to base salary, Lurie Children\\u2019s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives\\u00A0for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following\\u00A0link to learn more about our benefits. Benefit Statement For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes: Medical, dental and vision insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays and Paid Parental Leave 403(b) with a 5% employer match Various voluntary benefits: Supplemental Life, AD and Disability Critical Illness, Accident and Hospital Indemnity coverage Tuition assistance Student loan servicing and support Adoption benefits Backup Childcare and Eldercare Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members Discount on services at Lurie Children\\u2019s facilities Discount purchasing program There\\u2019s a Place for You with Us At Ann & Robert H. Lurie Children\\u2019s Hospital of Chicago and its affiliates (collectively \\u201CLurie Children\\u2019s\\u201D), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints \\u2014 recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship.\\u00A0This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.\\u00A0\\u00A0 Lurie Children\\u2019s and its affiliates are equal employment opportunity employers.\\u00A0 We value diversity and are committed to creating an inclusive environment for all employees. \\u00A0All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.\\u00A0 For questions about how to request an accommodation please contact: employeehealth@luriechildrens.org AI Notice\\u00A0 Lurie Children\\u2019s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. 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