Overview

MEMBER CARE ASSOCIATE

with

MEDICAL ASSISTING EXPERIENCE FLSA

Status:

Hourly | Full-Time | Non-Exempt | 40 hours/week

Schedule:

Monday-Friday, 7:45am-5:00pm (1-hour lunch). Member Care Associate 4 days a week. MA one day a week. About KerixHealth KerixHealth is revolutionizing how primary care is delivered. As a leader in the Direct Primary Care (DPC) movement, we partner with individuals and employers to provide highly personalized, accessible care while eliminating the barriers of traditional fee-for-service medicine. We are mission-driven, collaborative, and excited to grow our team of passionate changemakers. Position Overview Do you thrive in a role that blends face-to-face patient interaction with behind-the-scenes coordination? Our Member Care Associate is a hybrid role that serves as the first point of contact at our clinics while also managing critical membership operations and communication workflows. This position would also serve as back up to the RN/Medical Assistants in office. This is an excellent opportunity for someone who is detail-oriented, tech-savvy, and passionate about delivering an exceptional patient experience both in person and online. Key Responsibilities Front Desk & Patient Interaction Greet patients warmly and manage check-ins with professionalism and compassion. Answer multi-line phone calls, manage voicemails, and route messages appropriately. Manage membership email inbox, answer questions from patients, and follow through to resolution. Schedule, reschedule, and cancel appointments using our Electronic Health Records systems. Ensure accurate patient information is on file and update patient records. Maintain a clean, welcoming reception area and ensure smooth daily clinic flow. Membership Enrollment & Onboarding Support enrollment from multiple channels: in-person, phone, email, and employer file feeds. Enter and maintain member data in Hint Health including clinician assignment and status updates. Coordinate with members to help select clinicians, manage clinic/provider preferences, and schedule initial appointments. Member Engagement & Support Assist members via Spruce, email, and phone regarding scheduling, referrals, labs, records, Rx refills, and care navigation. Track and follow up with unengaged or lapsed members to ensure continuity of care and engagement. Support employer-specific onboarding rules and campaign tracking (e.g., physicals within 90 days). Ongoing Membership Management Audit ongoing employer file updates (adds/drops) and ensure records are accurate and timely. Support tracking of affiliate clinic rules, availability, and engagement status via shared tools or spreadsheets. Coordinate administrative workflows between internal teams (scheduling, clinical, billing). Offboarding & Membership Transitions Process member terminations and encourage transitions to retail plans when applicable. Assist with medical record requests, clinician reassignments, and plan clarifications during life transitions. Medical Assisting Prepare patients for exam rooms and or treatments, collect patient history, take vital signs, perform routine lab functions (including blood draws), administer injections, provide wound care, assists in the dispensing of in house pharmacy medications and accurately enters data into our EMR system. Qualifications & Skills 2-4 years of front desk, patient scheduling, or medical office experience preferred, along with Medical Assisting or CNA background. Excellent verbal and written communication; professional phone etiquette. Proficient in Microsoft Excel and able to create, manage, and share spreadsheets. Detail-oriented with strong organizational and multitasking skills.

Proficient in healthcare tech platforms:

familiarity with Hint, Elation, and Spruce is a plus. Familiarity with medical terminology and health insurance plans. Positive, team-oriented, and flexible—able to thrive in a fast-moving, mission-driven environment. Compassionate, empathetic, and committed to a patient-first experience.

What We Offer:

A dynamic team working to reshape healthcare for the better. Free DPC membership through our clinics.

Competitive compensation and benefits:

401(k) with company match Medical, dental, and vision insurance Paid vacation and sick time You're a

Great Fit If You Are:

A warm friendly people-person who thrives in both patient-facing and back-office tasks. Detail oriented and a self-starter who drives tasks to completion. Energized by making healthcare easier and more accessible for others. A flexible problem-solver who enjoys wearing multiple hats. Tech-comfortable and quick to learn new platforms and tools.

Job Type:

Full-time Pay:

$23.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift

Work Location:

In person

Pay:

$23.00 per hour Expected hours: No more than 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person