Patient Access Associate

Pratt Family Practice is a growing Rural Health Clinic located in Pratt, Kansas, serving our community through a team of dedicated healthcare professionals. With 11 providers and continued growth ahead, we are seeking a Patient Services Associate to join our team. As a Patient Services Associate, you will serve as one of the primary points of contact for our patients while playing a critical role in the daily operations of a fast-paced medical practice. This position combines customer service, healthcare administration, insurance verification, scheduling coordination, and business operations support. What You'll Do Serve as a primary point of contact in a high-volume, fast-paced clinical environment Manage complex provider schedules while balancing patient needs, urgency, and clinic flow Accurately collect, verify, and update patient demographic and insurance information Perform detailed insurance eligibility and benefit verification across multiple payers Contribute to the overall efficiency and effectiveness of daily clinic operations Communicate clearly with patients, providers, and team members to resolve issues and keep operations moving Identify and escalate urgent situations appropriately while maintaining composure Navigate frequent interruptions while maintaining focus, accuracy, and efficiency What We're Looking For The ideal candidate enjoys learning, solving problems, and helping people. Healthcare is complex, and every day brings new situations that require critical thinking, adaptability, sound judgment, and attention to detail.

Successful candidates will demonstrate:

Strong customer service and communication skills Excellent organizational skills and attention to detail Critical thinking and problem-solving abilities A willingness to ask questions and continuously learn Coachability and openness to feedback Professionalism, reliability, and accountability A positive, team-oriented attitude While healthcare experience is beneficial, we place a higher value on professionalism, attention to detail, coachability, and the ability to learn complex systems. Individuals who thrive in this role often come from backgrounds such as: Banking and financial services Insurance and benefits administration Healthcare administration Office management and executive support Business operations and customer account management Other professional environments requiring accuracy, judgment, and multitasking Training & Growth This is a career-oriented position with opportunities for advancement within our organization. Training is extensive and includes a minimum 90-day onboarding period. Team members receive ongoing support, mentorship, and hands-on training. Due to the complexity of healthcare operations, it typically takes several months to become fully comfortable and confident in the role. We encourage questions at every stage of employment and value team members who are committed to continuous learning and professional growth. Benefits Competitive Pay Blue Cross Blue Shield of Kansas Medical and Dental Insurance with low deductibles and employee premiums Short-Term Disability Insurance Employer-Matched Retirement Plan after one year of employment PTO Accrual Beginning on Day One Paid Holidays Predictable Monday-Friday Work Schedule, No Nights or Weekends If you are looking for a long-term career opportunity where you can develop valuable administrative, healthcare, and business operations skills while making a difference in your community, we encourage you to apply.

Pay:

From $17.00 per hour

Benefits:

Dental insurance Disability insurance Health insurance Opportunities for advancement Paid time off Retirement plan

Work Location:

In person