CALDWELL MEDICAL CENTER JOB DESCRIPTION JOB TITLE

Admission Clerk

DEPARTMENT

Admissions

REPORTS TO

Admissions Supervisor

SUPERVISES

None

POSITION SUMMARY

Is accountable for the delivery of consistently high quality effective and efficient entry of information into the computer system. Functions under the supervision of the Data Processing Supervisor. Is accountable for the effective, efficient and safe operations of the Business Office ensuring that the objectives of the Business Office department and the organization are met. Ensures appropriate organizational and patient safety practices are in use. Promotes good public relations through contacts with patients, practitioners, visitors, employees, peers and the public at large. Maintains confidentiality of patient information.

POSITION RESPONSIBILITIES ESSENTIAL FUNCTIONS

Processes patient registration in a timely and accurate fashion by interviewing patients or their representatives and verifying required data for input in the computer which includes name, address, telephone number, attending/family physician and individual or agency responsible for hospital bill. Obtains required signatures on forms according to established procedures and ensures information recorded is complete and accurate for processing of charges and billing. Assembles patient files that include registration forms, test requisitions and photocopies of insurance cards, driver's license, armband and data card. Upon completion of this procedure, the clerk then directs patient with the registration information to the correct department/area they should be going for testing. If patient is seen in the Emergency Room, the registration forms are given to the nurse. Processes incoming and outgoing telephone calls efficiently, politely and quickly as possible while responding to inquiries according to established policies for release of information. Answers questions from nursing personnel and physician's offices regarding admissions and patient's location. Responsible for obtaining required signatures for advance directive, financial assistance and Medicare rules for patients. Refers more complex or difficult questions to supervisor. Corrects or updates computer records to reflect change in patient status, patient transfers and discharges. Ensures corrected information is forward to appropriate departments. Requisitions and stores approved office supplies and forms. Responsible for the effectiveness and efficient operation of the admissions area. Promotes good public relations through contacts with physicians, patient, visitors, employees and peers. Promotes a positive hospital image to patients and physicians by possessing a professional appearance and attitude. Ensures patient files are in order and forwarded to Data Processing and Medical Records by the next day. Files the physician and radiologist copies in the appropriate area. Pages Medical Staff, disaster and emergency codes with dispatch and clarity in a calm manner. Places all long distance telephone calls for patients and visitors. Assists in maintaining established departmental policies and procedures, objectives, quality improvement program, safety and environmental standards. Assists in maintaining departmental reports and records as directed. Assists in implementing department specific goals and objectives in keeping with overall Business Office and organizational goals and objectives. Assists in maintaining adequate and effective communication between the Business Office and ancillary departments for problem solving. Interacts with others (on the phone or in person) in a positive, professional and appropriate manner. Works cooperatively with others. Has respect for and an understanding of the contributions of all team members. Attends required meetings and participates in educational programs and in-service meetings. Protects patient confidentiality by promoting appropriate staff communication practices. Works shifts as required. Performs other duties as assigned.

ENVIRONMENTAL CONDITIONS

Temperature changes: variations in temperature from hot to cold. Conditions where there is danger to life, body and/or health.

WORKING CONDITIONS

May be exposed to infectious and contagious diseases. Exposed to odorous chemicals, specimens and patient related odors. Exposed to housekeeping/cleaning agents/chemicals. Subject to hazards of flammable/explosive gases. Exposure to unpleasant elements (accidents, injuries and illness). Contact with patients and patient families under a wide variety of circumstances. Subject to varying and unpredictable situations. Subject to many interruptions. Handles emergency or crisis situations. Occasionally subject to long irregular hours. Handles absentee replacement on short notice. Frequent pressure due to multiple calls, inquiries, questions and requests. Performs both standardized and non-standardized duties that require independent judgment and initiative on an ongoing basis.

EXPECTATIONS

Must be skillful in written and oral communication. Demonstrates basic problem solving and time management skills. Must demonstrate the ability to interact with other personnel in a positive fashion. Must demonstrate the ability to work independently and to accept delegation of appropriate tasks. Answers and converses on the telephone. Ability to follow oral and written instruction and established procedures.

PHYSICAL DEMANDS

Work is mostly sedentary office environment. Must be able to lift up to 40 pounds.

• Manual dexterity and mobility, reach with hands and arms, stooping, bending, kneeling and crouching, push/pull, use hands and fingers to touch & feel. No hearing loss greater than 40 decibels. Seek assistance if the weight requirement for the performance of a job or task requires greater than 40lbs of effort/force

LANGUAGE SKILLS/READING SKILLS/HEARING

Ability to talk/converse with and understood by others. Ability to read, analyze and interpret written information. Ability to respond to common inquiries or complaints from customers Ability to effectively present information to others (individually or in groups) VISION Far acuity: ability to see clearly at 20 feet or more Near acuity: ability to see clearly at 20 inches or less Depth perception: ability to accurately judge distance

Field of Vision:

ability to see peripherally

Accommodation:

ability to adjust vision to bring objects into focus

Color Vision:

ability to distinguish and identify different colors

SKILLS - MACHINE LISTING

Computer (Desktop) Printers Copy Machine Fax Machine Telephones - Desk Calculators Switchboard

COMPLIANCE

Acts in accordance with the compliance policies set forth in the compliance plan and to report violations of these policies.

DISCLAIMER STATEMENT

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

POSITION QUALIFICATIONS MINIMUM EDUCATION

High School Graduate or

GED PREFERRED EDUCATION

High School Graduate or

GED MINIMUM EXPERIENCE 0 - 6

months

PREFERRED EXPERIENCE 1 - 2

years