Department:

Heart & Vascular Center\n

Location:

Lake Charles, LA\nDESCRIPTION

OF POSITION

\nThe patient access representative registers, schedules, and performs related processing duties for all patients being served by respective clinic. Duties are performed in the EMR system as appropriate. The patient access representative is trained in performing a wide range of skilled administrative and clerical duties.\n

SUPERVISION

Reports directly to Practice Manager\n

RESPONSIBILITIES AND DUTIES

\nAnswers phone with correct salutation. Takes messages when appropriate.\nDocuments all messages into electronic EMR.\nGreets each patient warmly and cheerfully.\nVerifies patient information, demographics and insurance coverage is correct. If changes are required, changes the information in the EMR.\nChecks in the patient in the EMR.\nUpdates and scans updated information and forms into EMR system.\nIn the event a patient does not show for scheduled appointment, a \"No Show\" letter must be generated in the patient chart in the EMR system.\nScan and attach paperwork received into EMR system and attach and send appropriately.\nCollect faxes and scan into the EMR, if necessary, distribute appropriately.\nCollects patient co-pay and prior balances, posts to account and gives receipt.\nChecks out the patient in the EMR system. Pulls orders from checkout function.\nSchedules return appointments.\nSchedules testing after obtaining precertification per provider checkout orders.\nCompletes and sends medical records request per provider orders.\nCompletes referrals through the EMR following correct protocol.\nRuns and reconciles receipts following established protocol.\nVerifies insurance.\nComplete the deposit slip and appropriate end of day reports to balance upfront collections.\nPerforms other job duties as assigned.\nThe above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.\n

EDUCATION AND WORK EXPERIENCE

\nHigh school diploma or equivalent required.\nKnowledge and training in medical terminology, keyboarding, and computer skills preferred.\nBasic skills in Microsoft Office preferred.\nPrevious experience preferred in the areas of scheduling.\nComputer literacy, required.\nBroad range of administrative and technical skills in the context of the healthcare environment.\nImpacts activities in other work areas on a frequent basis and contributes in multiple work areas.\nDemonstrates critical thought process and can work independently.\nMake decisions based on departmental policy.\nProvides feedback to assist with decision making process.\nWorks well with others.\nDocuments detailed information in patient chart.\nRequires listening skills to maintain cooperative associations.\nPhysical Demands/Work Environment\nWork requires a variety of physical activities, including moving about within and outside of all hospital properties for long periods of time.\nMust be able to respond quickly and effectively to emergency and non-emergent situations.\nMay be required to assist in controlling disorderly conduct or combative patients.\nMust be able to exchange accurate information with patient, family, peers and medical personnel.\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\"Experience Memorial\" is more than a slogan, it's the care we provide our patients and it's the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees. 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