Patient Experience Representative- 3-11pm every other sat/sun Boston Children's Hospital - 4.0 Boston, MA Job Details Part-time $19.83 - $29.49 an hour 1 hour ago Qualifications Customer communication High school diploma or GED Full Job Description As a part time Patient Experience representative, you will work to provide administrative support to the General medicine unit. You will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Schedule:

every other sat/sun 3-11pm Key responsibilities

Patient Encounter Management:

Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining required authorizations to compile patient and staff schedules Scheduling patients and supporting patients encounter

Administrative:

Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services Processing admissions/discharges Providing routine clerical support as needed Minimum qualifications

Education:

A high school level of education, bachelor's degree preferred

Experience:

Prior customer service or administrative experience preferred The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations The ability to work with diverse internal and external constituencies

Shift:

part time: other sat/sun 3-11pm Status Part-Time Regular, Temporary, Per Diem Temporary Standard Hours per Week 24 Pay Range $19.83-$29.49 Hourly Office/Site Location Boston Job Posting Category Administration Remote Eligibility Onsite Only Patient Experience Representative- 3-11pm every other sat/sun | Boston Childrens Hospital