Patient Experience Representative IDR, Inc. Brookline, MA Job Details Full-time 11 hours ago Benefits Health insurance Dental insurance Vision insurance Flexible schedule Qualifications Texting/chatbox tools Phone communication Greeting customers Direct client contact Medical administrative support Customer engagement Organizational skills Handling patient inquiries Phone call management Communication skills Patient scheduling via phone Entry level Full Job Description IDR is seeking a Patient Experience Representative to join one of our top clients for an opportunity in Brookline, MA. This role focuses on providing exceptional patient service and support within a healthcare setting, helping to enhance the overall patient experience through direct interaction and administrative tasks. The position is ideal for entry-level candidates seeking to grow their career in healthcare customer service. Position Overview for the

Patient Experience Representative:

Manage patient check-ins, including collecting copays and scheduling appointments. Answer phone calls and respond to patient portal messages professionally. Support administrative functions to ensure smooth patient flow and communication. Provide a welcoming environment and assist patients with their needs onsite. Contribute to the overall patient satisfaction and office efficiency. Requirements for the

Patient Experience Representative:

Prior experience in healthcare or customer service preferred. Excellent communication and organizational skills. Ability to work onsite at the Brookline location during scheduled hours. Strong interpersonal skills and a professional demeanor. Dependability with reliable transportation and a flexible schedule. What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row. By submitting this application, you acknowledge and consent to engage in conversation with a recruiter or virtual recruiter from IDR Inc. and its affiliates, and contracted partners by receiving calls, AI-generated calls, texts, or emails to the contact information provided. Please ensure that the contact information provided is one you are permitted to use and are authorized to receive such messages on. If your contact information changes during the application process, please notify IDR promptly. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can opt-out of receiving communications at any time by saying or replying with "STOP" and "HELP" for help. To view our privacy policy, you may access it here (https://www.idr-inc.com/privacy-policy/).