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Lowell General Hospital
Unit Coordinator - Progressive Care Unit
Career Insights for Registrar / Patient Service Representative
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Based on Massachusetts data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$49,358 / year median in Massachusetts
+14% projected growth
Job Description
At Lowell General Hospital / Tufts Medicine, we're saving lives, building careers, and reimagining healthcare. Ready to grow with us? Job Overview Th is position coordinates the flow of patient activity and information on the unit/practice areas, based upon currently approved policies and procedures recognized by the hospital. This role, under the direction of clinical leadership, performs a variety of clerical duties , is a liaison to all departments , and is a communication link between patient care, customer service , and the unit. Oversees the work of other unit secretaries within the department/unit.
Job Description Minimum Qualifications :
1. High school diploma or equivalent 2. Two ( 2 ) years of related experience in a hospital or healthcare settingHours:
Full-Time / Evenings / 32 hours a week / 3pm-11pm /EOW Preferred Qualifications :
1. Three ( 3 ) years of related experience in a hospital or healthcare setting 2. Some college or an Associate's degree in a related field of studyDuties and Responsibilities :
The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list . Other duties and responsibilities may be assigned. 1. Remains in constant communications with admissions on the status of all patients including transfers, admissions, discharges, bed changes, bed cleaning request, and possible changes through the shift . 2. Responsible for review of bed assignments and relaying this information to clinical staff . 3. Receives, greets and directs patients, visitors, physicians, and hospital personnel arriving on or calling a patient care unit in a manner consistent with service excellence expectations and hospital standards of behavior. 4. Initiates , assembles and maintains patient charts on the assigned unit in appropriate , functional order according to hospital policy . Files pertinent data in appropriate patient's record . Prepares charts for Medical Records upon discharge. 5. Prepares and maintains medical records, in accordance to hospital standards and policy, including labeling patient name on admission forms, filing all paperwork in medical record, sorting EKG's, x-rays, pathology reports, operative notes, progress notes, consultations, etc., for current, discharged, and transferred patients. 6. L abels patient names and updates bed boards, bedside charts, and computer information, including diet, condition, allergies, height and weight of new and current patients.What We Offer:
- Competitive salaries & benefits
- 403(b) retirement plan with hospital match
- Opportunities for growth
- Tuition reimbursement
- Free on-campus parking About Lowell General For more than 125 years, Lowell General has served the Greater Lowell community with pride.