As a Patient Experience Representative at Boston Children's Hospital, you will be the first point of contact for patients and families, delivering compassionate, efficient support across registration, scheduling, and information services. In this Healthcare & Medical Services role within Customer Service & Support, you will manage appointments, verify insurance, document encounters, and help resolve concerns while ensuring confidentiality and safety. Working closely with multidisciplinary teams in a mission-driven, innovation-focused environment, you will contribute directly to exceptional, family-centered care and improved outcomes for children.