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SSH South Shore Hospital, Inc.
Coord Scheduling
Career Insights for Registrar / Patient Service Representative
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Scorecard
Based on Massachusetts data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$49,358 / year median in Massachusetts
+14% projected growth
Job Description
If you are an existing employee of South Shore Health then please apply through the internal career site.
Requisition Number:
R-23578Facility:
LOC0001- 55 Fogg Road55 Fogg Road Weymouth, MA 02190
Department Name:
SSH Perinatology Status:
Full timeBudgeted Hours:
40Shift:
Day (United States of America) Under the direction of the Practice Manager, is responsible for patient scheduling, pre-registration , insurance authorization and precertification for the scheduled services.Compensation Pay Range:
$22.20- $31.
FUNCTIONS 1
- Books appointments for services at South Shore Hospital (SSH). Booking may be done with the patient, physician or physician staff and may be done by telephone or fax. a
- Is able to re-schedule/cancel patients in the computer, if required. b
- Will insure that patient has an understanding of test and any preps that are necessary. c
- Is efficient using
PICIS OR
Manager d- Schedules for most departments within the hospital according to hospital standards. e
- Schedule off site appointments for wound clinic, Stetson and 780 Main treatment rooms. f
- Pre register all patients for scheduled appointments g
- Able to run and work off of applicable reports. h
- Provide quality customer service to internal and external customers. 2
- Responsible for all pre-certification,eligibility and verification of benefits on all accounts. a
- Insures that all accounts are processed with less than 5 denials per year. b
- Can follow downtime process effectively. c
- Retrieves authorizations as necessary d
- Interacts with provider office/insurance companies for the authorization process e
- Verifies all insurance eligibility according to hospital standard 3
- Can register meeting the department standard of 98% accuracy rate. a
- Verify demographic information on all patients b
- Pre register all patients that call for scheduled appointments c
- Ensure that all necessary information is obtained from the patient 4
- Technology
- Embraces technological solutions to work processes and practices. a
- Able to function using department computer programs. b
- Able to function and have a complete understanding of computer downtime process. c
- Able to review and analyze NEHEN and Passport programs. d
- Manage own API system. e
- Able to utilize the phone system, including VERA system. 5
- Safety Awareness
- Fosters a "Culture of Safety" through personal ownership and commitment to a safe environment. a
- Adheres to patient identification policies/procedures. b
- Adheres to universal precautions and respiratory etiquette guidelines. c
- Understands individual roles/responsibilities during hospital codes (e.
JOB REQUIREMENTS
Minimum Education- Preferred Associates degree preferred.