A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Community Outreach & Client Intake Coordinator — Part Time ThornePoint Home Care Woburn, MA Job Details Part-time $25 an hour 1 hour ago Benefits Flexible schedule Qualifications Hospitality Record keeping Establishing local partnerships in a community engagement role Referral-based lead generation Intake Identifying new business opportunities Sales referrals Client inquiry handling Networking through cold outreach Client relationship development Working with seniors Business development Grassroots community outreach Client referral services Initial Contact (sales skills) Organizational skills Prospecting Lead Tracking Client acquisition Client referrals Sending lead generation communications Customer interaction during outreach Communication skills Sales follow-up Entry level Client interaction via phone calls Full Job Description Community Outreach & Client Intake Coordinator — Part Time ThornePoint Home CareWoburn, MassachusettsPart-Time | Approximately 12 hours per week initially
Pay:
$25.00 per hour ThornePoint Home Care is seeking a personable, organized, dependable Community Outreach & Client Intake Coordinator to help build relationships with families and community organizations throughout Woburn and surrounding Greater Boston communities. This is not a traditional desk-based administrative position. The right person will be comfortable meeting new people, visiting community organizations, introducing ThornePoint professionally, following up consistently, and helping turn community relationships into prospective client conversations. The position combines local field outreach, telephone and email follow-up, basic client intake, relationship tracking, and coordination with the company owner. Responsibilities Represent ThornePoint professionally during visits to senior-serving organizations, rehabilitation facilities, assisted-living communities, senior centers, community organizations, professional offices, and other appropriate referral sources. Introduce ThornePoint's private-pay, non-medical home care services and identify the appropriate professionals who assist families seeking additional support at home. Build and maintain professional relationships with community and referral partners. Follow up consistently with contacts by telephone and email. Respond professionally to prospective client and family inquiries. Collect basic intake information and arrange consultations with the company owner. Maintain accurate notes regarding outreach activity, contacts, conversations, follow-up dates, prospective clients, and next steps. Help identify new community partnership and outreach opportunities. Maintain an organized outreach pipeline rather than simply distributing marketing materials. Provide a brief weekly report summarizing outreach activity, developing relationships, prospective clients, and follow-up priorities. Ideal Candidate Excellent interpersonal and verbal communication skills. Warm, professional, confident, and comfortable speaking with families, older adults, and healthcare or community professionals. Strong follow-through and organizational skills. Comfortable walking into businesses and organizations, introducing themselves, and starting professional conversations. Comfortable making follow-up telephone calls and sending professional emails. Able to work independently after training while maintaining accurate records of activity. Reliable transportation and ability to travel locally around Woburn and neighboring communities. Comfortable using basic digital tools for email, scheduling, and relationship tracking. Experience in home care, senior services, healthcare, social services, community outreach, hospitality, sales, business development, or client services is helpful but not required. Schedule Approximately three four-hour weekday shifts per week, primarily during normal business hours. The initial schedule will be approximately 12 hours per week. Additional hours may become available based on business needs and performance. This position includes substantial local field outreach and is not a fully remote position. Initial Employment Period The position will begin with an introductory 30-day period focused on training, community outreach, relationship development, follow-up, and building a measurable prospective-client pipeline. Performance will be evaluated based on professionalism, consistency, quality of outreach, follow-through, accurate recordkeeping, developing relationships, and contribution to prospective client opportunities. About ThornePoint ThornePoint Home Care is a Massachusetts-based private-pay home care company focused on helping individuals remain safe, comfortable, and independent at home through dependable non-medical support. We are growing our local presence one relationship at a time and are looking for someone who takes pride in representing a growing company professionally and helping build meaningful connections within the community. ThornePoint Home Care is an equal opportunity employer.
Pay:
$25.00 per hour
Benefits:
Flexible schedule People with a criminal record are encouraged to apply
