Patient Service Representative

Patient Service Representative TekSystems is currently hiring for a Patient Service Representative in the Ellicott City area!

MUST HAVE

2-3 years of medical scheduling, patient service coordinator, or medical administrative experience!

DescriptionChecking patients in and out of their appointments. This individual will be sitting at the front desk. They will be entering charges but they will be taking calls from internal employees. They will be using IDX software and medconnect and collecting copays so t will be some cash handling/cards and checks. Answering all phones, ensuring patient flow and comfort level is positive, handling financial aspects, copays, etc.

Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous andprofessional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makesappointments, registers patients, collects co-payments, Time-of-Service (TOS) payment processing, updates demographic andinsurance information, and provides patients with follow-up appointments and requisitions for tests.1. Contributes to the achievement of established department goals and objectives and ads to department policies,procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.2. Manages the intake of patients into the practice, screens for emergent conditions, registers, verifies insurance andexplains patient responsibility regarding payment for services and co-pays. Collects copayment prior to care, posts timeof service (TOS) payments, collects and reviews of all encounter forms and prepares charge batches as assigned.

Ensures appropriate and timely status assignment of all appointments.3. Schedules appointments including follow up and referral appointments. Completes requisitions for tests, as applicable4. Answers the telephone in accordance with the policy and service expectations, provides telephone triage; disseminatesmessages appropriately utilizing available technology and prioritizes calls appropriately and timely.5. Prepares, updates, and copies forms, reports, and records on a routine basis; scans, imports, and indexes regularly tokeep information flowing into patients' medical record.6. Contacts patients regarding missed appointments; monitors and tracks no shows and enters data into system.7. Performs check-out procedures by inputting patient charges and verifying patient demographic and insuranceinformation, ensuring charges are entered in a timely manner in accordance with departmental procedures.8. Supports organization initiatives related to new technology, clinical programs and improving the patient experience.

Seeks opportunities for improvement in all administrative processes and services.9. Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day andby providing backup to other members of the team. Interacts effectively with colleagues, medical providers, and othersto communicate essential information and to ensure a high level of patient experience.10. Takes personal responsibility for the neat appearance of the work location to include front office, reception area, breakroom and other assigned areas assuring each area represents MedStar Health in a positive manner.11. Participates in meetings and on committees as needed or assigned.12. Ads to Medstar's high reliability organization (HRO) principles and embodies Just Culture standards.13. Participates in multi-disciplinary quality and service improvement teams.

Additional Skills & Qualifications2-3 years of medical administration experience.

IDX is a huge plus but not required!

Medical Scheduling and insurance verification experience is required.

High School DiplomaJob Type & LocationThis is a Contract to Hire position based out of Ellicott City, MD. Pay and Benefits The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Ellicott City,MD.

Application Deadline This position is anticipated to close on May 25, 2026.