Location:

11400 ROBINWOOD DR, Hagerstown, MD, 21742-6514, United States Other Compensation To include a part-time benefits package Building and Office Location Bowman Training Center Contact information NameHuman Resources Office Emailhr@hagerstowncc.edu Description

SUMMARY STATEMENT

The Enrollment and Registration Assistant is responsible for processing Workforce Solutions and Continuing Education registrations, providing customer service to students, staff and the general public. The Enrollment and Registration Assistant also assists the Bowman Center Coordinator and helps with other administrative duties related to registration, course rosters, evaluations and other duties associated with delivering classes at this site. This is a part-time position for 25 hours per week.

ORGANIZATIONAL RELATIONSHIPS

The Enrollment and Registration Assistant reports directly to the Bowman Center Coordinator and is responsible to the onsite program manager and Dean of Workforce Solutions and Continuing Education. The Enrollment and Registration Assistant coordinates most closely with other BTC Enrollment and Registration Specialists, campus Registration staff, Workforce Solutions and Continuing Education staff and program managers.

ESSENTIAL DUTIES

Accepts noncredit student registrations by entering data into registration system and accept payment. Acts as receptionist for office, answer telephone, assist with callers and process phone in and walk-in registrations Provides excellent customer service via phone or in person to students, staff and instructors. Provides information to students and instructors regarding class location, procedures, textbooks, material lists and other questions. Performs light manual labor in order to keep the facility operational and orderly. Addresses customer complaints and develop resolutions. Manages Continuing Education registration form imaging. Reconciles daily transactions and is responsible for accurate data entry Requirements

EDUCATION AND EXPERIENCE

High School Diploma required; Associate Degree preferred. Work experience to include customer service; database experience a plus.

SKILLS AND ABILITIES

Must demonstrate customer service, problem solving, communication skills, computer and organizational skills; ability to maintain a high level of flexibility; ability to react quickly to a changing environment while maintaining high level of customer service; ability to work independently with clear accountability.

WORKING ENVIRONMENT

Call Center environment with numerous interruptions. Must be able to lift 40 lbs.; expected to assist with classroom set up including moving table and chairs.